Strategy & Operations Manager

Adknowledge Asia; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

ADA is seeking a highly driven Strategy and Operations Manager to join the CEO Office Team in Kuala Lumpur. You will enable strategic initiatives, coordinate investor relations, and enhance operational effectiveness across the organization.

You will lead business reviews, KPI setting, and cross-functional projects, partnering with Finance, Strategy, and BU leaders to deliver insights and drive performance while ensuring governance and timely execution.

Qualifications

• Strong technical skills, including financial modeling, data analysis, and executive presentation.

Responsibilities

• Assist the Senior Management in managing strategic initiatives, investor relations, and day-to-day business operations.
• Monitor information flow and gatekeep to optimize CEO focus and decision-making.
• Facilitate operational processes across business planning, reporting and governance to ensure smooth execution.
• Identify, prioritize, and implement process improvements and internal best practices.
• Champion operational excellence and cross-functional efficiency across markets and departments.
• Lead research and due diligence to support business planning and strategic initiatives.
• Lead the monthly cadence of business performance reviews to ensure progress and KPI management.
• Build and maintain dashboards and reporting frameworks to provide executive insights.
• Collaborate with Finance, Strategy, and BU leaders to track progress against objectives.
• Align BU operations with central reporting and compliance requirements.
• Lead project management to drive cross-functional strategic initiatives from planning to execution.
• Establish project governance, manage stakeholders, and support CEO and leadership presentations.
• Lead strategic workstreams or act as an internal consultant on high-priority opportunities.
• Work with FP&A to conduct financial modeling and business-case analysis to support reporting and decisions.
• Perform due diligence and business reviews of new opportunities.

Skills

Financial modeling

Data analysis

Executive presentation

Job description

Job Description

0 - 5 Years

Full Time

About ADA

ADA is the Data and AI Experience Company. Present in 14 markets globally, we build intelligent experiences that power enterprise growth, spanning identity and authentication, personalization, commerce, and data & AI foundations; where every touchpoint earns trust, every interaction creates value, and every decision runs on real-time intelligence, so enterprises can stay ahead and deliver measurable outcomes. Our mission is to build the world's most intelligent growth platform for every client we serve. We work with over 1,500 global brands across CPG, Retail, Telco, BFSI, and Healthcare.

Role Summary

We are seeking a highly driven and analytical Strategy and Operations Manager to join the CEO Office Team.

This role will act as a strategic enabler to the CEO—leading business reviews, driving key cross-functional initiatives, supporting investor and Business portfolio engagements, and enhancing operational effectiveness across the organization.

Key Responsibilities

1. Strategic & Operational Support
   • Assist the Senior Management in managing strategic initiatives, investor relations, and day-to-day business operations.
   • Monitor and prioritize information flow, acting as a gatekeeper to optimize CEO focus and decision-making.
   • Facilitate operational processes across business planning, reporting and governance to ensure
   • Identify, prioritize, and implement process improvements and internal best practices.
   • Champion operational excellence and cross-functional efficiency across markets and departments.
   • Lead research and due – diligence to support business planning and strategic initiatives
2. Business Reviews, KPI Setting & Performance Management
   • Lead the monthly cadence of business performance reviews to ensure business progress and assist in setting and managing company-wide and departmental KPIs.
   • Build and maintain presentation, dashboards and reporting frameworks to provide executive-level insights.
   • Work closely with Finance, Strategy, and Business Unit leaders to track progress against strategic objectives and ensure insightful business reporting and discussion
   • Collaborate with leadership teams of business units and support functions to collect and analyze financial/operational data.
   • Align Business unit operations with central reporting and compliance requirements.
3. Strategic Project Management & Cross-functional Execution
   • Lead project management to drive cross-functional strategic initiatives from planning through execution, ensuring timely delivery and outcome tracking.
   • Establish project governance, manage stakeholders, and support CEO and leadership presentations.
   • Lead strategic workstreams or act as an internal consultant on high-priority business opportunities.
4. Financial Analysis & Reporting
   • Work closely with FP&A team to conduct financial modeling, financial consolation for P&L and business case analysis to support business reporting investment or strategic decisions.
   • Perform commercial due diligence and business reviews of new business opportunities.

Qualifications & Requirements

• 5+ years of experience in strategy consulting, corporate strategy, financial analysis, operations management or project management.
• Strong technical skills, including financial modeling, data analysis, and executive presentation
• Exceptional analytical and quantitative problem-solving skills, with a bias for action and tangible outcomes.
• Outstanding stakeholder management skills, with the ability to collaborate across cultures, regions, and functions.
• In-depth understanding of industry trends, market behavior, and business model innovation with focus on Data, AI, and eCommerce.
• Proven project management skills, with experience leading complex, multi-stakeholder initiatives to ensure positive outcomes
• Familiarity with management frameworks (e.g., KPI, OKRs, Balanced Scorecard, Porter’s Five Forces, Value Chain Analysis).
• Excellent interpersonal and communication skills, capable of presenting ideas and insights to C-level audiences.

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