Head of Enterprise Applications & IT Operations

DKSH; Kuala Lumpur; On-site; MYR 180,000 - 260,000; Full time

Job summary

DKSH in Kuala Lumpur invites a seasoned Manager, Group Business Applications to lead and modernize the enterprise application portfolio. You will ensure availability, orchestrate vendor partnerships, and drive continuous improvement across A&P, AP, SRM, S2C, ECM, and RE.

You will mentor teams, enforce IT controls, and align initiatives with business needs. The role demands 10–15 years in application support and a strong track record in multi-application environments, with SAP experience and a

Qualifications

• Bachelor’s degree in Computing, Information Technology or equivalent.
• 10–15 years in application support, IT operations, or related fields.
• Experience managing teams, vendors and multi-application environments.
• Background in A&P, SRM, S2C, AP, ECM, or SAP-integrated platforms is advantageous.
• Experience with SOx/SoD, IT controls, and security governance.

Responsibilities

• Oversee daily operations of enterprise applications (A&P, AP, SRM, S2C, ECM, RE) ensuring reliability.
• Resolve incidents, integration failures, and workflow issues to minimize disruption.
• Manage end-to-end user access, configurations, and data updates.
• Maintain audit readiness and robust IT controls governance.
• Coordinate with vendors on enhancements, upgrades, and SLA performance.
• Develop SOPs, support documentation, and knowledge resources.
• Set direction and cascade goals across the team.
• Drive learning and development in IT project management and DKSH behaviors.
• Manage stakeholder expectations and cultivate accountability and continuous improvement.

Skills

Team leadership

Vendor management

Application support

Incident management

SAP integration

SLA governance

Audit compliance

System integration

Education

Bachelor's degree in IT

Tools

SAP

ERP systems

Job description

DKSH in Kuala Lumpur invites a seasoned Manager, Group Business Applications to lead and modernize the enterprise application portfolio. You will ensure availability, orchestrate vendor partnerships, and drive continuous improvement across A&P, AP, SRM, S2C, ECM, and RE.

You will mentor teams, enforce IT controls, and align initiatives with business needs. The role demands 10–15 years in application support and a strong track record in multi-application environments, with SAP experience and a