Head of Digital & Commerce Operations (Global)

Thornton Tomasetti; Selangor; On-site; MYR 400,000 - 700,000; Full time

Job summary

Abbott in Malaysia is seeking a Head of Digital & Commerce Operations to ensure global platforms are reliable, secure, and performing at their best. You will lead Site Reliability Engineering and drive continuous improvement across the digital and commerce ecosystem.

You'll oversee multiple regions (India, Malaysia, Ireland, US) and collaborate with Engineering, Product, Security, and external partners to deliver scalable, cost-efficient solutions aligned with Abbott's mission.

Qualifications

• 10+ years in digital, e‑commerce operations or SRE.
• Proven leadership of global, multi‑timezone teams.
• Strong experience with cloud platforms and observability.
• Mindset focused on reliability, continuous improvement, and business impact.

Responsibilities

• Lead global operations for key digital platforms, including AEM, Adobe Commerce / Magento, and commercetools.
• Ensure high availability, performance, and operational excellence across all environments.
• Own incident management, platform reliability, and continuous improvement practices.
• Lead a follow‑the‑sun operating model across India, Malaysia, Ireland, and the US.
• Partner with Engineering, Product, Security, and external partners.
• Oversee vendor performance and service delivery against SLAs.
• Drive cost efficiency, scalability, and long‑term platform sustainability.

Skills

Digital & ecommerce operations

Leadership

Global teams

Cloud platforms

Observability

SRE

Reliability

Business impact

Tools

AEM

Adobe Commerce / Magento

commercetools

Cloud platforms

Observability tools

Job description

JOB DESCRIPTION: At Abbott, we’re committed to helping people live healthier lives through innovative technology and trusted solutions. We are seeking a Head of Digital & Commerce Operations to ensure our global digital platforms are reliable, secure, and performing at their best—enabling seamless experiences for customers, patients, and partners worldwide. This role will lead global operations and Site Reliability Engineering (SRE), driving stability, performance, and continuous improvement across our digital and commerce ecosystem.

What You’ll Do

• Lead global operations for key digital platforms, including AEM, Adobe Commerce / Magento, and commercetools
• Ensure high availability, performance, and operational excellence across all environments
• Own incident management, platform reliability, and continuous improvement practices
• Lead a follow‑the‑sun operating model across India, Malaysia, Ireland, and the US
• Partner closely with Engineering, Product, Security, and external partners
• Oversee vendor performance and service delivery against agreed SLAs
• Drive cost efficiency, scalability, and long‑term platform sustainability

What You’ll Bring

• 10+ years of experience in digital, e‑commerce operations, or SRE
• Proven leadership of global, multi‑timezone teams
• Strong experience with cloud platforms, observability, and modern operating models
• A mindset focused on reliability, continuous improvement, and business impact
• Ability to translate technical operations into outcomes that support Abbott’s mission

Why Abbott You’ll play a critical role in supporting digital platforms that matter—helping Abbott deliver trusted solutions at global scale while working in a collaborative, purpose‑driven environment.

The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.

JOB FAMILY: IT Business Relationship Management

DIVISION: BTS Business Technology Services

LOCATION: Malaysia > Selangor : Imazium, No. 8, Jalan SS 21/37

ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Not specified MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Not Applicable

An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings.

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