Manager, IT SAP Support

Thornton Tomasetti; Selangor; On-site; MYR 180,000 - 280,000; Full time

Job summary

Abbott in Malaysia (Selangor) seeks a Manager, IT SAP Support to lead SAP and related business systems support teams, ensuring stable, reliable operations while partnering with stakeholders globally.

You will drive Hypercare for major SAP implementations, manage budgets and regulatory compliance (FDA/GxP), and mentor a dispersed team across functions and locations.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Business, or a related discipline.
• 10 years of IT experience with increasing responsibility in SAP support, delivery, or project management.
• Hands-on experience supporting SAP environments, including S/4HANA, ECC, SD, FI/CO, MM, WM, and EDI.

Responsibilities

• Lead SAP production support tickets intake, prioritization, and resolution.
• Ensure services meet SLAs and drive continuous improvements in service quality and efficiency.
• Manage Hypercare activities for major SAP implementations, including readiness, user enablement, metrics reporting, and exit criteria management.
• Build strong partnerships with business stakeholders and the SAP Center of Excellence to ensure operational excellence and customer satisfaction.
• Lead and develop a team of employees and contractors, ensuring resource planning, coaching, and performance management.
• Review and approve change requests, risk assessments, system outage communications, and operational performance reporting.
• Manage operational budgets and ensure compliance with IT governance, quality, and regulatory requirements, including FDA and GxP standards.

Skills

Stakeholder Mgmt

Leadership

S/4HANA

SAP Modules SD FI CO MM WM

Communication

Education

Bachelor's Degree in CS/IT/Business

Tools

SAP

EDI

Job description

JOB DESCRIPTION

Working at Abbott At Abbott, you can do work that matters, grow and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to:

• Career development with a global healthcare leader.


• Opportunities to collaborate with diverse teams across multiple countries and business divisions.


• A company recognized as one of the world's most admired organizations and a great place to work.


• An inclusive culture that values diversity, innovation, and continuous improvement.

The Opportunity

This position supports Abbott's global commercial operations across Diagnostics, Nutrition, Diabetes Care, and Established Pharmaceuticals businesses.

As the Manager, IT SAP Support, you will lead SAP and related business systems support teams, ensuring stable, reliable, and high-performing business operations while partnering with business stakeholders and global IT teams worldwide.

What You'll Work On

• Lead the intake, prioritization, and resolution of SAP production support tickets across S/4HANA functional areas.


• Ensure support services are delivered within agreed service level expectations and drive continuous improvements in service quality and efficiency.


• Manage Hypercare activities for major SAP implementations, including support readiness, user enablement, metrics reporting, and exit criteria management.


• Build strong partnerships with business stakeholders and the SAP Center of Excellence to ensure operational excellence and customer satisfaction.


• Lead and develop a team of employees and contractors, ensuring appropriate resource planning, coaching, and performance management.


• Review and approve change requests, risk assessments, system outage communications, and operational performance reporting.


• Manage operational budgets and ensure compliance with IT governance, quality, and regulatory requirements, including FDA and GxP standards.

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Business, or a related discipline.


• 10 years of IT experience with increasing responsibility in SAP support, delivery, or project management.


• Hands‑on experience supporting SAP environments, including S/4HANA, ECC, Sales & Distribution (SD), FI/CO, Materials Management (MM), Warehouse Management (WM), and EDI.


• Strong stakeholder management and communication skills with the ability to work across technical and business teams.

Preferred Qualifications

• Prior experience in the healthcare, pharmaceutical, medical device, or life sciences industry.


• Experience leading geographically dispersed teams in a global organization.


• Proven success working in complex, matrixed environments.


• Strong leadership, coaching, and people development capabilities.


• Experience with GxP validation and regulated environments.


• Ability to travel internationally up to 15 % as business needs require.

Why Join Abbott?

At Abbott, you'll have the opportunity to shape and support critical business systems that help improve lives around the world. Join a collaborative, innovative environment where your expertise will drive operational excellence and support healthcare advancements globally.

The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.

JOB FAMILY

IT Business Relationship Management

DIVISION

BTS Business Technology Services

LOCATION

Malaysia > Selangor : Imazium, No. 8, Jalan SS 21/37

WORK SHIFT

Standard

TRAVEL

Yes, 15 % of the Time

MEDICAL SURVEILLANCE

Not Applicable

SIGNIFICANT WORK ACTIVITIES

Not Applicable

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next‑generation diagnostics, life‑changing devices, science‑based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well‑being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings.

An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.