Manager - Process Improvement & Digital Enablement

Confidential; Kuala Lumpur; On-site; MYR 260,000 - 380,000; Full time

Job summary

Confidential company seeks a seasoned professional to support the CEO in driving digital enablement and process improvement across Solid Control, with an initial focus on AI-enabled operational enhancements. The role spans operations, data, technology and governance to deliver measurable efficiency and cost benefits.

You will lead diagnostic reviews, map current workflows, and translate pain points into practical use cases, coordinating cross-functional pilots and ensuring adoption and

Qualifications

• Bachelor's degree required in a related field.
• Professional certification or formal training in ISO Management Systems, API Spec Q2, QHSE or auditing preferred.
• Lead Auditor or management-system credentials are advantageous.
• Formal AI or software-development qualification not mandatory; practical exposure to digital/AI-enabled improvement is a plus.

Responsibilities

• Lead end-to-end process mapping and diagnostic reviews to identify improvement opportunities.
• Identify inefficiencies, duplicated activities, manual work, and opportunities for automation.
• Assess data availability, quality, and readiness for analytics and AI-enabled use cases.
• Translate pain points into practical digital or AI-enabled improvement use cases with clear objectives and data needs.
• Coordinate cross-functional pilots and implementations with multiple departments.
• Support user adoption and change management with documentation and training.
• Establish measurable benefits and monitor impact on cost, utilisation, and performance.
• Apply CAPA, FMEA, risk assessment and trend analysis to verify improvements.
• Develop management dashboards and provide progress updates to the CEO.

Skills

Process mapping

Root-cause analysis

CAPA

FMEA

Risk assessment

Stakeholder management

Communication

Data literacy

Power BI

Digitalisation

Education

Bachelor's Degree in Business Administration/Human Resources/Management/QHSE/Engineering/Operations

Lead Auditor or ISO/API certification (preferred)

Tools

Power BI

Microsoft Office

Analytics tools

Job description

To support the CEO in driving digital enablement and process improvement across Company, with initial focus on AI-enabled operational improvement within Solid Control. The role bridges operations, process, data, technology and stakeholders to identify improvement opportunities, strengthen process and data readiness, coordinate practical digital and AI initiatives, and deliver measurable improvements in efficiency, cost, asset utilisation, reliability and business performance.

• Lead end-to-end process mapping and diagnostic reviews within Solid Control to understand current workflows, interfaces, decision points, recurring issues and improvement opportunities.
• Identify process inefficiencies, duplicated activities, manual work, control or interface gaps, and opportunities for simplification, automation and better decision-making.
• Assess data availability, quality, ownership and readiness, and work with relevant functions to establish reliable information required for analytics, digital tools and AI-enabled use cases.
• Translate operational and business pain points into practical digital or AI-enabled improvement use cases, with clear objectives, expected benefits, data requirements, feasibility and priorities.
• Coordinate cross-functional pilots and implementation with Solid Control, Finance, IT, Supply Chain, Asset, HSE, Commercial and other relevant stakeholders, while existing process owners retain accountability for their respective functions.
• Support user adoption and change implementation, including stakeholder engagement, feedback, process documentation, work instructions and standardisation of agreed improvements.
• Establish and track measurable benefits, including cost reduction or avoidance, equipment utilisation, rental optimisation, reporting productivity, process cycle time, operational reliability and margin improvement.
• Apply structured improvement methods such as root-cause analysis, CAPA, FMEA, risk assessment and trend analysis to address recurring operational and process issues and verify improvement effectiveness.
• Develop management dashboards, progress updates and recommendations for the CEO, highlighting business value, implementation status, key risks and matters requiring cross-functional or management intervention.
• Capture lessons learned and support the scaling of successful digital and process-improvement practices to other priority areas within Company, as directed by the CEO.

Knowledge/Experience Required for the Job

• Minimum 10 years of relevant working experience, preferably within the oil & gas industry, with strong exposure to business process improvement, management systems, operational assurance, service quality, governance or cross-functional improvement initiatives.
• Experience in both OGSE/service-company and E&P/operator environments would be an advantage, with the ability to understand operational and support-function interfaces.
• Strong practical knowledge of process mapping, root-cause analysis, CAPA, risk assessment, FMEA, audit and continual-improvement methodologies.
• Demonstrated ability to analyse recurring issues, operational performance, process effectiveness and management information, and convert findings into practical improvement actions.
• Good digital and data literacy, including Microsoft Office, Power BI or similar analytical tools. Exposure to AI, analytics, digitalisation, automation or technology-enabled process improvement would be an advantage.
• Experience coordinating cross-functional improvement initiatives and supporting adoption of new processes, systems or ways of working.
• Strong stakeholder-management, facilitation and communication skills, with the ability to work independently, engage senior management and challenge existing processes constructively while maintaining effective working relationships.
• Results-oriented and able to link improvement initiatives to measurable operational, financial and business outcomes.

Academic/Professional Qualification

• Bachelor's Degree in Business Administration, Human Resources, Management, QHSE, Engineering, Operations or a related discipline.
• Professional certification or formal training in ISO Management Systems, API Spec Q2, QHSE, auditing, process improvement or related disciplines is preferred.
• Lead Auditor, management-system practitioner, Safety & Health or equivalent professional credentials would be an advantage.
• Formal AI or software-development qualification is not mandatory; practical exposure to digital, analytics or AI-enabled business improvement is an advantage.