Head of Commercial & Client Engagement

Raffcomm Sdn Bhd; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Raffcomm Sdn Bhd is seeking a dynamic Commercial Lead in Kuala Lumpur to drive prospecting, pipeline development and outbound sales. You will deliver pitches, demos, and solution presentations to secure opportunities in new markets.

The role requires negotiating contracts, pricing frameworks, and revenue models while coordinating tender submissions. You will align with internal standards and collaborate across functions to enable growth.

Qualifications

• Strong attention to detail and accountability across tasks.
• Pro-active approach with ability to manage multiple priorities.
• Self-motivated with time management and follow-through.
• Collaborative team player with ability to work with diverse stakeholders.
• Research skills to gather information from internal and external resources.

Responsibilities

• Lead prospecting, pipeline development, and outbound sales efforts.
• Deliver compelling client pitches, demos, and solution presentations.
• Identify and secure opportunities in untapped markets to drive revenue expansion.
• Negotiate terms and conditions with clients and partners.
• Structure commercial agreements, contracts, and revenue models.
• Provide input on pricing frameworks and support revenue forecasting.
• Support in developing customized proposals and coordinating tender submissions.
• Ensure alignment with internal standards and client requirements.
• Facilitate cross-functional input to strengthen bid quality.
• Deliver regular sales reports, pipeline updates, and revenue forecasts.
• Manage joint ventures, strategic alliances, and special projects.
• Promote public and corporate awareness of the company products.

Skills

Attention to detail

Pro-active

Time management

Team collaboration

Research skills

Regulatory knowledge

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Lead prospecting, pipeline development, and outbound sales efforts.

Deliver compelling client pitches, demos, and solution presentations.

Identify and secure opportunities in untapped markets to drive revenue expansion.

2. Commercial Negotiations & Agreements

Negotiate terms and conditions with clients and partners.

Structure commercial agreements, contracts, and revenue models.

Provide input on pricing frameworks and support revenue forecasting to ensure commercial viability and sustainable growth.

Provide support in developing customized proposals and coordinating tender submissions.

Ensure alignment with internal standards and client requirements.

Facilitate cross-functional input to strengthen bid quality and support in achieving successful outcomes.

4. Client Engagement & Retention

Build and maintain strong relationships with key accounts.

Oversee client onboarding, satisfaction, and post-sales support.

Implement customer retention strategies to enhance long-term value.

5. Sales Strategy & Enablement

Set sales targets, plans, and go-to-market strategies in alignment with corporate objectives.

Provide tools, documentation, and internal coordination to support deal closures.

Conduct competitive analysis to inform sales positioning.

Lead, coach, and develop the sales and client engagement team.

Monitor performance against KPIs and foster a results-driven culture.

Promote collaboration with marketing, operations, and product teams.

7. Reporting & Performance Tracking

Deliver regular sales reports, pipeline updates, and revenue forecasts.

Track contract milestones and ensure timely reporting to leadership.

Provide strategic insights to inform corporate decision-making.

8. Strategic Partnerships & Special Projects

Manage joint ventures, strategic alliances, and commercial collaborations.

Oversee commercial aspects of special projects and partnership agreements.

Support the Group’s business development agenda through targeted initiatives.

Other Duties

Promotes public and corporate awareness regarding the company products.

Maintain an understanding of the Company’s products and services.

Assists in the management of particular clients of assigned projects.

Ensures confidentiality, integrity, and security at all times.

All other appropriate duties as and when required by the Superior.

Competencies and Skills

Strong attention to detail, pro-active, highly accountable, with demonstrated ability to work with follow-through.

Work independently, manage time effectively, and manage multiple priorities /tasks of varying complexities while remaining committed to the quality and timeliness of work product.

Work in a dynamic team environment and develop strong working relationships with people at varying levels.

Proven team player who invites input, shares ownership, consistently shares in required efforts, especially under challenging deadlines, and shares credit with other team members.

Research skills, to effectively research and gather information from both internal and external resources into opportunities.

Legal & Regulatory Knowledge;

Demonstrated understanding of relevant laws, regulations and regulatory requirements applicable to the Company's business, particularly the Digital Signature Act 1997 and its related regulations, guidelines and requirements governing Certification Authorities and digital signature services.

Ability to identify legal and regulatory considerations in commercial proposals, contracts, tenders, partnerships and client engagements, and to work closely with the Legal & Compliance function where necessary.

Knowledge or experience in digital signatures, Public Key Infrastructure (PKI), Certification Authority (CA) operations, electronic transactions and related regulatory requirements would be an added advantage.