Head of Collection (B2B)

People Profilers Pte Ltd; Seberang Perai; On-site; MYR 120,000 - 170,000; Full time

Job summary

People Profilers Pte Ltd in Malaysia seeks a Senior Manager for Collections & Recovery to oversee daily collection activities, drive strategy, and ensure portfolio quality in line with business objectives.

You will lead Loan Monitoring Officers, Litigation, and Assets & Disposal teams, collaborate with panel solicitors, manage repossession processes, and drive asset disposal to maximize value for the company.

Qualifications

• Bachelor’s Degree in Business Administration, Finance, Economics, Law or equivalent.
• Minimum 10 years experience in collections and recovery in industrial hire purchase or equipment financing
• 15 years experience required for Senior Manager level
• Strong hands-on experience in loan collection, remedial management, recovery and litigation

Responsibilities

• Oversee daily collection activities to meet recovery targets and maintain portfolio quality.
• Develop and implement collection and recovery strategies aligned with KPIs and forecasts.
• Manage full lifecycle of overdue HP accounts from arrears through legal recovery.
• Monitor collection performance, recovery ratios, and portfolio trends; implement corrective actions.
• Lead and manage Loan Monitoring Officers, Litigation, and Assets & Disposal teams.
• Oversee litigation and legal recovery matters; initiate proceedings and monitor cases.
• Review security and legal documentation before commencing litigation.
• Work with panel solicitors on case strategies and monitor progress of cases.
• Manage repossession, storage, and disposal of recovered assets; oversee auctions and transfers.
• Collaborate with Sales and Marketing to accelerate disposal of repossessed assets.
• Review and process legal bills; prepare memoranda on settlements and enforcement actions.
• Monitor departmental performance vs budgets and KPIs; prepare management reports.
• Review and update collection, recovery, litigation, and asset disposal policies for effectiveness and compliance.
• Drive process improvements to strengthen recovery results and efficiency.
• Lead, coach, and develop collections, litigation, and assets & disposal teams.
• Collaborate with internal departments to support broader business objectives and recovery initiatives.
• Support ad-hoc assignments and departmental initiatives as required.

Skills

Leadership

People management

Negotiation

Communication

Interpersonal skills

Strategic thinking

Project management

Education

Bachelor's degree (Business Administration, Finance, Economics, Law)

Job description

Oversee daily collection activities to achieve recovery targets and maintain portfolio quality in line with company objectives.

Develop, implement, and continuously improve collection and recovery strategies aligned with business KPIs and financial forecasts.

Manage the full lifecycle of overdue and delinquent hire purchase (HP) accounts, from early-stage arrears through legal recovery and execution of judgments.

Monitor collection performance, recovery ratios, and portfolio trends, identifying issues and implementing corrective actions where necessary.

Lead and manage Loan Monitoring Officers (LMOs), Litigation, and Assets & Disposal teams, ensuring strong performance, accountability, and operational effectiveness.

Oversee litigation and legal recovery matters, including the initiation of legal proceedings, monitoring court cases, and resolving contested matters.

Review and verify security and legal documentation to ensure accuracy and completeness before commencing litigation.

Work closely with panel solicitors on case strategies, review affidavits and defence documents, and monitor the progress of legal cases.

Manage repossession activities and ensure the appropriate handling, storage, and disposal of recovered assets.

Oversee auction, tender, and asset disposal activities, including the transfer of ownership upon successful sale.

Collaborate with Sales and Marketing teams to accelerate the disposal of repossessed assets and maximize recovery value.

Review and process legal bills and prepare approval memoranda relating to settlements, payment arrangements, enforcement actions, and other recovery matters.

Monitor departmental performance against budgets and KPIs and prepare regular reports for management.

Review and update collection, recovery, litigation, and asset disposal policies to ensure effectiveness and regulatory compliance.

Drive process improvements to strengthen recovery results, improve operational efficiency, and reduce turnaround times.

Lead, coach, and develop collections, litigation, and assets & disposal teams to maintain high performance standards.

Collaborate closely with internal departments to support broader business objectives and recovery initiatives.

Support ad-hoc assignments, special projects, and departmental initiatives as required.

Requirements

Bachelor’s Degree in Business Administration, Finance, Economics, Law, or an equivalent discipline.

Minimum 10 years of relevant experience in collections and recovery within the industrial hire purchase or equipment financing industry; 15 years for Senior Manager level.

Strong hands-on experience in loan collection, remedial management, recovery, and litigation matters.

Proven leadership and people management capabilities, with the ability to drive team performance and achieve recovery targets.

Strong communication, negotiation, and interpersonal skills.

Strategic, proactive, and results-oriented, with the ability to manage multiple priorities in a fast-paced environment.