Head, MCMC Academy Division

Malaysian Communications and Multimedia Commission; Cyberjaya; On-site; MYR 180,000 - 320,000; Full time

Job summary

Malaysian Communications and Multimedia Commission (MCMC) seeks a senior Learning & Development leader to architect and implement a next-generation learning ecosystem for employees and the C&M industry.

You will drive strategy, design L&D programmes, collaborate with government agencies and industry partners, and leverage digital learning to build capability across diverse employee groups. Relentless focus on measurable outcomes and continuous improvement will be essential.

Qualifications

• Bachelor’s or Master’s degree in a related field.
• Minimum 15 years of progressive experience in L&D, capability build, HRM, talent management, or related fields.
• Proven experience leading strategic L&D initiatives and organisational transformation, preferably in large or complex organisations.
• Extensive experience engaging with government agencies, regulatory bodies, industry players, academic institutions, or strategic partners; senior leadership exposure.
• Demonstrated ability to lead cross-functional teams, manage diverse stakeholders, and influence senior management to drive learning and capability development.
• Strong understanding of emerging L&D trends, digital learning technologies, and innovative workforce development approaches.
• Project Management, Business Needs Analysis, Human Resource Management, Budget Management, Competency Development, Learning & Development Management, People Management.

Responsibilities

• Lead the development and implementation of an L&D strategy aligned with the Commission’s objectives.
• Collaborate with divisions, Human Capital, and senior leadership to identify capability gaps and align L&D with workforce priorities.
• Design and implement L&D programmes for technical, leadership, and digital skills development.
• Evaluate and adopt emerging learning technologies and digital platforms to enhance learning effectiveness.
• Oversee creation and maintenance of high-quality learning content and resources.
• Drive end-to-end learning strategies including needs analysis, design, delivery, evaluation, and improvement.

Skills

Project Management

Business Needs Analysis

Human Resource Management

Budget Management

Competency Development

Learning & Development Management

People Management

Strategic Thinking

Stakeholder Management

Analytical Thinking

Problem Solving & Conflict Resolution

Resilience

Multitasking

Interpersonal Communication

Flexibility & Adaptability

Education

Bachelor’s Degree or Master’s Degree in HRM / Organisational Development / Business Administration or related discipline

Job description

To lead the strategic planning, development, and implementation of next-generation Learning & Development (L&D) initiatives that enhance the capabilities of MCMC employees and the Communications and Multimedia (C&M) industry. This role is responsible for driving a future-ready learning ecosystem by leveraging emerging technologies, digital learning solutions, and innovative development approaches to cultivate a high-performing workforce and strengthen industry capabilities.

Job Accountabilities

• Lead the development and implementation of a comprehensive Learning & Development (L&D) strategy aligned with the Commission’s strategic objectives, fostering a culture of continuous learning, innovation, and capability development.
• Collaborate with business divisions, Human Capital, and senior leadership to identify organisational capability gaps, understand evolving business needs, and align L&D initiatives with workforce priorities.
• Lead the design and implementation of L&D programmes to strengthen technical and functional capabilities, leadership and management development, as well as digital skills development for MCMC employees.
• Drive the evaluation and adoption of emerging learning technologies, digital platforms, automation solutions, and innovative methodologies to enhance learning effectiveness and employee experience.
• Oversee the development, curation, and maintenance of high-quality learning content, including digital learning modules, videos, workshops, blended learning solutions, and other learning resources.
• Lead the end-to-end development and execution of learning strategies, including learning needs analysis, programme design, delivery, evaluation, and continuous improvement to ensure impactful learning outcomes.
• Utilise data analytics and insights to measure the effectiveness of L&D programmes, evaluate learning impact, support evidence-based decision-making, and enhance learning strategies.
• Oversee the planning and delivery of learning programmes to ensure relevance and effectiveness in meeting the development needs of diverse employee groups, industry practitioners and the "rakyat".
• Establish and maintain strategic partnerships with reputable organisations, industry practitioners, regulatory bodies, academic institutions, and relevant stakeholders to facilitate benchmarking, knowledge sharing, and innovation in L&D practices.
• Lead, coach, and mentor a team of L&D professionals by fostering a collaborative, innovative, and high-performance environment that supports continuous improvement and professional growth.

Qualifications

• Bachelor’s Degree or Master’s Degree in Human Resource Management, Organisational Development, Learning & Development, Business Administration, or any related discipline from a recognized university.
• Minimum 15 years of progressive experience in Learning & Development, Capability BuildHuman Resource Management, Talent Management, Organisational Development, workforce capability development, or related fields.
• Proven experience in leading strategic L&D initiatives, capability-building programmes, and organisational transformation efforts, preferably within large or complex organisations.
• Extensive experience in managing engagements and collaborations with government agencies, regulatory bodies, industry players, academic institutions, or strategic partners, with a strong track record in senior leadership roles.
• Demonstrated ability to lead cross-functional teams, manage diverse stakeholders, and influence senior management in driving organisational learning and capability development initiatives.
• Strong understanding of emerging L&D trends, digital learning technologies, and innovative approaches to workforce development would be an added advantage.
• Project Management
• Business Needs Analysis
• Human Resource Management
• Budget Management
• Competency Development
• Learning & Development Management
• People Management
• Achievement Oriented
• Strategic Thinking
• Stakeholder Management
• Analytical Thinking
• Problem solving and conflict resolution.
• Resilient
• Ability to multitask.
• Interpersonal and communication skill
• Flexible and adaptable

Additional Information

• Willingness to relocate and perform the role on-site at Cyberjaya.