Gym Receptionist/Admin

Bou Studio Sdn. Bhd.; Kepong; On-site; MYR 27,000 - 42,000; Full time

Job summary

One Percent Fitness in Kuala Lumpur (Kepong) is seeking a friendly Receptionist/Admin to welcome clients, manage check-ins and handle class bookings and payments.

The role requires good English and Bahasa Malaysia, strong organisational skills, and the ability to multitask in a dynamic studio environment. Full-time position with 5.5-day weeks and opportunities for training.

Qualifications

• Experience in receptionist, admin or customer service is preferred; open to entry level.
• Strong communication and interpersonal skills.
• Excellent organisational and time-management abilities.
• Detail-oriented and responsible with accuracy in records and payments.
• Able to multitask in a fast-paced studio environment.
• Proficient in English and Bahasa Malaysia; Mandarin a plus.

Responsibilities

• Greet clients in a friendly, professional manner.
• Manage daily check-in and reception operations.
• Assist clients with class bookings, rescheduling and cancellations.
• Explain fitness programmes, packages and promotions to clients.
• Handle basic customer feedback and inquiries.
• Maintain accurate client records and package information.

Skills

Receptionist

Customer service

Communication

Organization

Multitasking

Teamwork

Job description

One Percent Fitness is a boutique fitness studio focused on helping our clients improve their strength, fitness and overall well-being. We are looking for a friendly, responsible and organised Receptionist / Admin to join our team.

Job Responsibilities

• Welcome and assist clients in a friendly and professional manner
• Manage daily check-in and reception operations
• Assist clients with class bookings, rescheduling and cancellations
• Explain fitness programmes, packages and promotions to clients
• Handle basic customer feedback and enquiries

Administration

• Manage bookings and attendance through the studio booking system
• Maintain accurate client records and package information
• Assist with payment collection, cashiering and sales transactions
• Prepare basic daily administrative reports
• Follow up on outstanding payments and package expiry
• Assist with stock checking and inventory records
• Maintain proper filing and documentation

Studio Operations

• Coordinate with trainers regarding class schedules and client bookings
• Ensure daily studio SOPs are followed
• Assist with opening and closing procedures
• Ensure the reception and studio areas are clean and organised
• Support trainers and management with day-to-day operations
• Assist with other administrative duties when required

Requirements

• Minimum 1 year of experience in receptionist, admin, customer service (No experience also welcome)
• Good communication and interpersonal skills
• Friendly, confident and comfortable communicating with clients
• Good organisational and time-management skills
• Detail-oriented and responsible
• Able to multitask in a fast-paced environment
• Good command of English & Bahasa Malay ; Mandarin is an advantage
• Able to work independently and as part of a team

Working Hours

• 5.5 Days (For Full-Time)
• Weekend and public holiday work may be required
• Working hours will be based on studio operating requirements

What We Offer

• Competitive salary based on experience
• EPF & SOCSO
• Staff benefits and discounts
• Training and development opportunities
• Friendly and professional working environment
• Career growth opportunities within the fitness industry