Fitness Manager

RNF Movement Sdn Bhd; Semenyih; On-site; MYR 110,000 - 170,000; Full time

Job summary

RNF Movement Sdn Bhd in Semenyih, Selangor, is seeking an experienced Fitness Manager to lead our fitness operations, ensure safety, cleanliness, and member satisfaction, and drive membership growth.

You will oversee staff, develop programmes, manage budget, and collaborate with marketing to promote services while maintaining high standards and certifications.

Qualifications

• Minimum 2 years of experience managing a fitness facility or fitness team.
• Strong leadership and people management skills to motivate and develop a diverse team.
• Knowledge of fitness industry standards, best practices, and current exercise science trends.
• Excellent customer service and commitment to member satisfaction.
• Proficiency in fitness management software and basic financial management capabilities.
• Strong organisational and multitasking abilities with the ability to manage multiple priorities.
• First Aid and CPR certification, or willingness to obtain.
• Excellent verbal and written communication skills.
• Demonstrated ability to drive revenue growth and optimise operational efficiency.

Responsibilities

• Overseeing day-to-day operations of the fitness facility, including equipment maintenance, cleanliness, and safety compliance.
• Recruiting, training, and managing fitness staff including personal trainers, group fitness instructors, and support personnel.
• Developing and implementing fitness programmes, classes, and member engagement initiatives.
• Monitoring member satisfaction and addressing complaints or concerns promptly.
• Managing the fitness budget, controlling costs, and maximising revenue through membership packages and services.
• Ensuring compliance with health and safety regulations and maintaining insurance and certifications.
• Creating and reporting performance metrics to senior management.
• Collaborating with marketing and sales teams to promote campaigns and growth.
• Conducting staff meetings and performance reviews to support development and motivation.
• Staying current with industry trends and implementing best practices.

Skills

Leadership

People management

Customer service

Communication skills

Organisational skills

Revenue growth

Staff motivation

Multitasking

Safety compliance

Fitness industry knowledge

Education

ACE/NASM or equivalent fitness certification

Job description

About the role

We are seeking an experienced Fitness Manager to join our team in Semenyih, Selangor. This is a pivotal role within our sport and recreation facility, responsible for overseeing all aspects of fitness operations and ensuring the delivery of exceptional service to our members. As Fitness Manager, you will provide strategic direction and leadership to the fitness department, ensuring that our facility maintains the highest standards of safety, cleanliness, and member satisfaction. You will play a key role in driving membership growth, improving member retention, and fostering a motivating environment for both staff and clients.

Key responsibilities

• Overseeing the day-to-day operations of the fitness facility, including equipment maintenance, facility cleanliness, and safety compliance
• Recruiting, training, and managing fitness staff including personal trainers, group fitness instructors, and support personnel
• Developing and implementing fitness programmes, classes, and member engagement initiatives to enhance member experience
• Monitoring member satisfaction and addressing complaints or concerns in a timely and professional manner
• Managing the fitness budget, controlling costs, and maximising revenue through membership packages and additional services
• Ensuring compliance with health and safety regulations, and maintaining appropriate insurance and certifications
• Creating and maintaining performance metrics and reporting to senior management on key performance indicators
• Collaborating with marketing and sales teams to develop promotional campaigns and drive membership growth
• Conducting regular staff meetings and performance reviews to support team development and motivation
• Staying current with fitness industry trends and implementing best practices within the facility

What we're looking for

• Minimum 2 years of experience managing a fitness facility and/or a fitness team
• Strong leadership and people management skills with the ability to motivate and develop a diverse team
• Knowledge of fitness industry standards, best practices, and current trends in exercise science and wellness
• Excellent customer service skills and a genuine commitment to member satisfaction
• Proficiency in fitness management software and basic financial management capabilities
• Strong organisational and multitasking abilities with proven capability to manage multiple priorities
• Health and fitness qualification or certification (such as ACE, NASM, or equivalent) is highly desirable
• First Aid and CPR certification, or willingness to obtain certification
• Excellent communication skills, both verbal and written.
• Demonstrated ability to drive revenue growth and optimise operational efficiency