Club Manager (Johor Bharu)

Anytime Fitness Trailblazers; Johor; On-site; MYR 67,000 - 100,000; Full time

Job summary

Anytime Fitness Trailblazers is seeking a proactive Club Manager to drive monthly targets across brand ambassador duties and NJM, while ensuring activities meet deadlines through the MEMBR system. You will oversee lead assignment, SMS/email campaigns, and client engagement initiatives to maximize conversions.

The role requires strong organizational skills, experience in fitness or sales, and the ability to coordinate cross-functional teams to deliver quarterly plans and maintain asset quality

Qualifications

• Club manager experience preferred.
• Sales experience in fitness or similar industry advantageous.
• Strong organizational and planning skills.

Responsibilities

• Achieve monthly duties and responsibilities targets for Senior Brand Ambassador/Brand Ambassador and NJM.
• Ensure all activities are completed by deadlines and meet quality standards.
• Monitor and review activity using the MEMBR System and call scripts.
• Assign leads to sales staff and ensure unassigned leads are allocated within 24 hours.
• Manage SMS and email content campaigns and ensure 10 conversations per day with at least 4 booked appointments and 2 presentations.
• Oversee marketing activities, budget usage, and collateral updates.
• Prepare and review monthly billing issues, reports, and EOD submissions to accounts.
• Oversee member engagement tasks including welcome calls and quarterly surveys.
• Maintain club operations including maintenance, supplies, and cleanliness.

Job description

1. Ensuring the Duties and Responsibilities of the Senior Brand Ambassador or/and Brand Ambassador and NJM target set for the month are achieved,

2. Ensuring all activities are completed by thedeadline.

Ensuring all sales targets are achieved for the month,

Accuracy and completion ofMEMBR System,

Daily monitoring and spot checking of the activities inMEMBR System,

Review call logs with 5 outbound call script per staff,

Primarily in charge of sending out SMS and Email content,

Completion of minimum 10 conversations per day with 4 booked appointments and 2 presentations,

Responsible of assigning leads to salesperson,

All unassigned leads must be assigned within 24 hours.

Tools: Member System, Call Script, HOP/Reassessment

3. Daily,weeklyand monthly goal setting

strategic planning to ensure targets are hit

Tools: Monthly Business Plan, Member System, Call Script, HOP/Reassessment

Marketing

1. Ensuring all activities are completed by the deadline under Member System

monthly evaluation of GX classes,

monthly evaluation of endorsers,

localization of national campaigns,

creativity and innovation when implementing marketing activities (Ex. Welcome Kit),

acquisition of corporate partnership,

able to identify marketing opportunities (ex. collaterals placement, events participation, etc.),

ensuring marketing collaterals are updated,

using marketing budget efficiently,

competitive analysis.

Operations - Billing Issues And Collection

1. Ensuring all activities are completed by the deadline underMember System

Generate and finalise billing issue report,

Daily monitoring and spot checking of the activities in billing issue report - ensuring scripts are being followed,

Review SMS and Email content.

Operations - Personal Trainers

1. Ensuring the Duties and Responsibilities of the Head Coach and NJM target set for the month are achieved.

2. Ensuring all activities are completed by the deadline.

reviewing all PT agreement forms and ensuring all PT agreement forms must be filed and safekeeping in the office,

weekly 1 on 1 meetings with HeadPersonal Trainer with complete documentation,

monthly 1 on 1 meetings with Personal Trainer with complete documentation,

strict compliance of staff standard uniform standard and set schedule if there is any.

Operations - Member Engagement

1. Client complaints and feedbacks

Needs to be addressed within 24 hours and notify ABM immediately,

Quarterly survey,

Service calls

NJM – welcome call for member day after

Non-active members – Monthly

Operations - Defects And Maintenance

1. Daily completion of club walk through checklist

ensuring overall club cleanliness,

update Maintenance report and able to detect defects,

all repairs and maintenance issues to be addressed within 48 hours and need to be fixed within 30 days.

2. Control and maintenance of club supplies

Inventory of club supplies,

Control usage of club supplies - janitorial and office supplies,

Ensuring efficient use of electricity and water.

Operations - Accounting Reports

1. Ensuring all activities are accurate and completed by the deadline.

Sales and PT commission report,

Staff and GX DTR report,

Salary breakdown with the leave forms

Payment RequestForm

In charge of completion and sending of EOD reports from previous month to Account Department,

Validate inventory report – physical count,

Government and Institutional requirements.

2. Cashiering and Banking

Assigned to either AM/PM shift and in charge of completion and sending EOD reports

depositingcash,the following day

sending copy of deposit slip to theaccountingdepartment

3. Setting up reports for the month

DSR

Scorecard

Operations – Manpower

1. Prepare staff work schedule as per theemployment contract

2. Monthly club launching or team meeting

3. Managing staff performance

Quarterly Performance evaluation

Employee recognition

4. Understanding and implementation of employee handbook

Ensure employee handbook is strictly followed,

Issuance ofdemerits& warning lettersif needed.

Others

1. Club point of contact

Company Overview

Anytime Fitness Trailblazers: Leading the Way in Fitness

As the fastest-growing fitness franchise in the Philippines and Malaysia, Anytime Fitness is dedicated to providing members with convenient and affordable fitness options. Our welcoming, well-maintained facilities are complemented by highly trained teams committed to your success.

With over hundred thousand members, Anytime Fitness is the preferred choice for fitness enthusiasts. Why? Because we offer unmatched convenience, affordability, and a fun atmosphere. With 24/7 access to thousands of clubs globally, you can work out on your terms.

Experience fitness like never before with Anytime Fitness—where your goals become reality!

Sports & Fitness 101-1,000 employees

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Club Manager?
• Which of the following languages are you fluent in?
• How many years of people management experience do you have?
• Are you willing to undergo a pre-employment background check?
• How many years' experience do you have in the sports & fitness industry?
• Do you have experience in a sales role?