Guest Services Host & Concierge

Hyatt Regency; Kuala Lumpur; On-site; MYR 32,000 - 42,000; Full time

Job summary

Hyatt Regency Kuala Lumpur is seeking a guest services associate to assist guests and internal teams via phone, email and messaging platforms, delivering professional, brand-aligned service and creating a strong first impression. You will handle a wide range of guest requests and inquiries efficiently and with empathy, maintaining high satisfaction levels even when addressing complex issues.

This role requires excellent English, strong multitasking and communication skills, and flexibility to

Qualifications

• Experience in customer service, call center or hospitality preferred.
• Excellent verbal communication and active listening.
• Clear, articulate phone manner and a friendly with empathetic attitude.
• Proficient in English; multilingual abilities is an advantage.
• Strong organizational skills and attention to detail.
• Ability to multitask and handle high call volumes calmly and professionally.
• Familiarity with hotel systems (e.g., Opera Cloud or call center software) is an advantage.
• Willingness to work in shifts, including weekends and public holidays.
• Diploma or certification in Hospitality, Communications or related field.
• Fresh graduates are welcome to apply.

Responsibilities

• Assist guests and internal teams via phone, email and messaging platforms.
• Handle a wide range of guest requests and inquiries efficiently.
• Maintain personalized service aligned with brand standards.
• Create a positive first impression and maintain high guest satisfaction.
• Support in addressing complex guest needs with empathy and professionalism.

Skills

Verbal communication

Active listening

Phone etiquette

Multitasking

Attention to detail

Organizational skills

Hotel systems knowledge

English proficiency

Education

Diploma or certification in Hospitality/Communications

Tools

Opera Cloud

Call center software

Job description

Hyatt Regency Kuala Lumpur is seeking a guest services associate to assist guests and internal teams via phone, email and messaging platforms, delivering professional, brand-aligned service and creating a strong first impression. You will handle a wide range of guest requests and inquiries efficiently and with empathy, maintaining high satisfaction levels even when addressing complex issues.

This role requires excellent English, strong multitasking and communication skills, and flexibility to