Guest Services Host - Front Office (Rotational Roles)

Hyatt Hotels; Kuala Lumpur; On-site; MYR 33,000 - 51,000; Full time

Job summary

Hyatt Centric City Centre Kuala Lumpur is seeking a Host - Front Office to deliver warm, proactive guest service at the reception, communications centre and concierge. You will rotate across Rooms divisions and other departments as needed, maintaining professionalism and a flexible approach to guest needs.

Candidates should have a relevant hospitality education, at least 2 years in hotel operations, and clearance to work in Malaysia.

Qualifications

• Relevant degree or diploma in Hospitality or Tourism management.
• Good problem solving, administrative and interpersonal skills.
• Malaysian citizen or Permanent Resident due to government work permit restrictions.

Responsibilities

• Provide excellent and consistent service to guests at the front desk, reception, and concierge.
• Rotational coverage within Rooms division and other departments as needed.
• Deliver courteous, professional service in line with hotel policies to maximise guest satisfaction.

Skills

Good communication

Problem solving

Interpersonal skills

Administrative skills

Education

Relevant degree or diploma in Hospitality or Tourism management

Job description

Hyatt Centric City Centre Kuala Lumpur is seeking a Host - Front Office to deliver warm, proactive guest service at the reception, communications centre and concierge. You will rotate across Rooms divisions and other departments as needed, maintaining professionalism and a flexible approach to guest needs.

Candidates should have a relevant hospitality education, at least 2 years in hotel operations, and clearance to work in Malaysia.