Guest Services Front Desk Associate

Resorts World Genting; Genting Highlands; On-site; MYR 20,000 - 29,000; Full time

Job summary

Resorts World Genting in Genting Highlands, Pahang, is hiring a Hotel Receptionist to welcome guests and manage front-desk operations. You will handle check-in and check-out, input guest data in GHPMS, compute charges, and coordinate restaurant, transportation, and entertainment bookings to ensure a seamless stay.

The ideal candidate has at least SPM with preference for a Diploma/Certificate in Hotel Management, height requirements, and good English and Bahasa Malaysia communication; knowledge

Qualifications

• Minimum SPM, preferable Diploma/Certificate in Hotel Management.
• Height: 160 cm for male and 157 cm for female.
• Ability to converse in English and Bahasa Malaysia.
• Pleasant personality.
• Knowledge in Chinese dialects will be an added advantage.

Responsibilities

• Handle check-in and check-out transaction.
• Key in customer data in GHPMS.
• Computes bill, collects payment, and makes change for guests.
• Makes and confirms reservations.
• Posts charges such as room, food, liquor, or telephone, to guest folio.
• Makes restaurant, transportation, or entertainment reservations for guests.

Skills

Check-in/out experience

Reservation handling

English communication

Bahasa Malaysia communication

Education

SPM

Diploma/Certificate in Hotel Management

Job description

Resorts World Genting in Genting Highlands, Pahang, is hiring a Hotel Receptionist to welcome guests and manage front-desk operations. You will handle check-in and check-out, input guest data in GHPMS, compute charges, and coordinate restaurant, transportation, and entertainment bookings to ensure a seamless stay.

The ideal candidate has at least SPM with preference for a Diploma/Certificate in Hotel Management, height requirements, and good English and Bahasa Malaysia communication; knowledge