Guest Services Associate – F&B & Front Desk

Genting Malaysia Bhd; Genting Highlands; On-site; MYR 20,000 - 27,000; Full time

Job summary

Genting Malaysia Berhad, located at Genting Highlands, seeks a Club Assistant to support guest services across F&B, front desk and butler operations. This full-time role focuses on responding to guest needs and maintaining high service standards in a hospitality setting.

The ideal candidate will have at least an SPM certificate, with a Diploma in Hotel Management, Business Administration, or Marketing preferred, and prior customer service experience.

Qualifications

• Minimum SPM.
• Diploma preferred in Hotel Management, Business Administration or Marketing.
• Preferably with working experience in customer service.
• Good command of English and pleasant personality.

Responsibilities

• Handle guest complaints.
• Assist in guest requests (F&B service, front office and butler service).

Skills

Customer service

English language

Pleasant personality

Education

SPM

Diploma (Hotel Management)

Diploma (Business Administration)

Diploma (Marketing)

Job description

Genting Malaysia Berhad, located at Genting Highlands, seeks a Club Assistant to support guest services across F&B, front desk and butler operations. This full-time role focuses on responding to guest needs and maintaining high service standards in a hospitality setting.

The ideal candidate will have at least an SPM certificate, with a Diploma in Hotel Management, Business Administration, or Marketing preferred, and prior customer service experience.