Guest Service Assistant

ROSA HOTEL SDN. BHD.; Malacca City; On-site; MYR 20,000 - 33,000; Full time

Job summary

ROSA HOTEL SDN. BHD. in Malacca City is seeking a Guest Service Assistant to warmly welcome guests and assist with check-in and check-out procedures, ensuring a smooth arrival experience.

You will handle guest enquiries, provide information about hotel facilities and local attractions, and coordinate with housekeeping to maintain high standards of service. The role requires delivering excellent customer service, answering calls and emails, maintaining guest records, and participating in rotating

Responsibilities

• Greet guests warmly and assist with check-in and check-out procedures.
• Handle guest enquiries, requests, and complaints professionally.
• Provide information about hotel facilities, services, and local attractions.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Answer phone calls and respond to emails or messages when required.
• Maintain accurate guest records and perform basic administrative tasks.
• Ensure service standards and hotel policies are consistently followed.
• Deliver excellent customer service to create a positive guest experience.
• Perform rotating shifts, including night shift.
• Perform any additional tasks as requested by supervisors or management.

Job description

Greet guests warmly and assist with check-in and check-out procedures.

Handle guest enquiries, requests, and complaints professionally.

Provide information about hotel facilities, services, and local attractions.

Coordinate with housekeeping and other departments to ensure guest satisfaction.

Answer phone calls and respond to emails or messages when required.

Maintain accurate guest records and perform basic administrative tasks.

Ensure service standards and hotel policies are consistently followed.

Deliver excellent customer service to create a positive guest experience.

Perform rotating shifts, including night shift.

Perform any additional tasks as requested by supervisors or management.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Guest Service Assistant?
• Do you have customer service experience?
• Do you have recovery / retention experience?
• Do you have professional housekeeping experience?
• Which of the following languages are you fluent in?

Hotel & Accommodation Services 11-50 employees

Rosa is designer lifestyle hotels, working with different designers, artists and different minds, it is inspiring, so staying with us is never boring.

We are adventurous, sometimes romantic and fun but always cozy. We welcome anyone with a sense of curiosity and a spirit of adventure. We gladly open our world to those who open theirs. We don’t believe the customer is king but should, instead, feel like a guest at home with friends.

Rosa is a social hub where everyone should leave with a story to tell. Guests should be constantly surprised, reaching for their camera to share their impressions with family and friends because our guests’ stories are our stories.

Rosa is designer lifestyle hotels, working with different designers, artists and different minds, it is inspiring, so staying with us is never boring.

We are adventurous, sometimes romantic and fun but always cozy. We welcome anyone with a sense of curiosity and a spirit of adventure. We gladly open our world to those who open theirs. We don’t believe the customer is king but should, instead, feel like a guest at home with friends.

Rosa is a social hub where everyone should leave with a story to tell. Guests should be constantly surprised, reaching for their camera to share their impressions with family and friends because our guests’ stories are our stories.

What can I earn as a Guest Service Assistant