Guest Service Agent

Sleeping Lion Suites; Kuala Lumpur; On-site; MYR 24,000 - 40,000; Full time

Benefits offered by this job

Free Parking

Staff Discount

Opportunities for career growth

A friendly and professional work env

Free parking

Maternity leave

Parental leave

Job summary

Sleeping Lion Suites in Kuala Lumpur seeks a reliable Front Desk Associate to ensure a pleasant stay for guests. You will greet guests, check them in and out, manage reservations, and provide excellent customer service with a friendly, professional demeanor.

Fresh graduates welcome; prior front desk experience preferred but not required. You should be able to multi-task, stay calm under pressure, and be proficient with hotel computer systems.

Qualifications

• Previous experience in front desk role preferred but not required.
• Fresh graduates welcome.
• Excellent customer service and communication skills.
• Ability to handle multiple tasks and stay calm under pressure.
• Proficiency in computer systems.

Responsibilities

• Greet and welcome guests upon arrival with a friendly demeanor.
• Register guests and assign rooms, ensuring all check-in procedures are followed.
• Process check-outs efficiently and accurately, handling payments and providing receipts.
• Manage reservations and bookings, both in person and over the phone.
• Provide information about hotel amenities, services, and local attractions.
• Handle guest inquiries and resolve issues promptly and professionally.
• Maintain a clean and organized front desk and lobby area.

Skills

Customer service

Communication

Computer literacy

Job description

Summary: We are seeking a reliable and organized Front Desk Associate to join our hotel team. The Front Desk Associate will be responsible for greeting guests, checking them in and out, managing reservations, and providing excellent customer service to ensure a pleasant stay.

Responsibilities:

Greet and welcome guests upon arrival with a friendly demeanor.

Register guests and assign rooms, ensuring all check-in procedures are followed.

Process check-outs efficiently and accurately, handling payments and providing receipts.

Manage reservations and bookings, both in person and over the phone.

Provide information about hotel amenities, services, and local attractions.

Handle guest inquiries and resolve issues promptly and professionally.

Maintain a clean and organized front desk and lobby area.

Requirements:

Previous experience in a similar role is preferred but not required. Fresh graduated are welcome.

Excellent customer service and communication skills.

Ability to handle multiple tasks and remain calm under pressure.

Proficiency in computer systems.

Flexibility to work shifts, including evenings, weekends, and holidays.

What We Offer:

Free Parking

Staff Discount

Opportunities for career growth

A friendly and professional work environment

Free parking

Maternity leave

Parental leave

Experience:

working: 1 year (Preferred)