Guest Relations Assistant

MATRIX HOTELS MANAGEMENT SDN. BHD.; Seremban; On-site; MYR 36,000 - 60,000; Full time

Job summary

Matrix Hotels Management Sdn Bhd in Negeri Sembilan invites applications for a Guest Relations Assistant. This role delivers front office services from arrival to departure, ensuring a smooth guest experience with professional service.

Responsibilities include greeting guests, handling enquiries and complaints, assisting with check-in/check-out, processing payments, and providing information on facilities and local attractions.

Responsibilities

• Greet and welcome guests in a warm, friendly and professional manner
• Attend to guest enquiries, requests and complaints promptly and courteously
• Provide accurate information on hotel facilities, services and hours
• Assist guests with directions, transportation arrangements and other reasonable requests
• Maintain a high standard of customer service throughout the guest's stay
• Handle guest feedback and escalate unresolved issues to the Front Office Executive
• Perform guest check-in and check-out procedures accurately
• Verify guest identification, reservation details and required registration information
• Issue room keys/cards and provide relevant information regarding the hotel and room facilities
• Ensure all guest charges and payments are properly recorded and settled

Job description

To provide efficient, courteous and professional front office services to hotel guests, ensuring a smooth guest experience from arrival to departure. The Guest Relations Assistant is responsible for handling guest enquiries, reservations, check-in and check-out procedures, payment transactions, guest requests and other front office duties in accordance with hotel standards and procedures.

Key responsibilities

Greet and welcome guests in a warm, friendly and professional manner

Attend to guest enquiries, requests and complaints promptly and courteously

Provide accurate information on hotel facilities, services, operating hours, promotions and nearby attractions

Assist guests with directions, transportation arrangements and other reasonable requests

Maintain a high standard of customer service throughout the guest's stay

Handle guest feedback and escalate unresolved issues to the Front Office Executive

Perform guest check-in and check-out procedures accurately and efficiently

Verify guest identification, reservation details and required registration information

Issue room keys/cards and provide relevant information regarding the hotel and room facilities

Ensure all guest charges and payments are properly recorded and settled

Matrix Hotels Management Sdn Bhd operate a chain of luxury properties, We have been guide with the passion of designing, constructing and managing unique acrhitecture and accomodation experience for our guests. We seek candidates who have the drive to continuously excel and scale new and unexplored heights to undertake the following position.

Matrix Hotels Management Sdn Bhd operate a chain of luxury properties, We have been guide with the passion of designing, constructing and managing unique acrhitecture and accomodation experience for our guests. We seek candidates who have the drive to continuously excel and scale new and unexplored heights to undertake the following position.