Guest-Focused Service Crew — Training Provided

Tin Box Group Malaysia Sdn Bhd; Selangor; On-site; MYR 20,000 - 33,000; Full time

Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

Job summary

Tin Box Group Malaysia Sdn Bhd is seeking a friendly customer service oriented team member for our F&B operations. You will welcome and seat customers, take orders, serve food and beverages, and ensure guest satisfaction while adhering to hygiene and safety standards.

Flexibility to work evenings, weekends, and public holidays is required. Training will be provided, and you will join a supportive team in a fast-paced dining environment with good opportunities for skill development.

Qualifications

• Minimum 18 years old.
• F&B, hospitality, or customer service experience is an advantage.
• Friendly, outgoing, and comfortable interacting with customers.
• Good communication and interpersonal skills.
• Responsible, punctual, and able to work well in a team.
• Able to work in a fast-paced environment.
• Willing to work evening/night shifts, weekends and public holidays.
• Well-groomed with a positive and professional attitude.
• Training will be provided upon hire.

Responsibilities

• Welcome and seat customers in a friendly and professional manner.
• Take customers' food and beverage orders accurately and promptly.
• Serve food and beverages according to company service standards.
• Ensure customer satisfaction by attending to requests and resolving basic enquiries or complaints promptly.
• Clear tables, reset dining areas, and maintain cleanliness and tidiness of the restaurant.
• Process payments accurately using the POS system and issue receipts where applicable.
• Prepare the dining area before opening and perform closing duties after service.
• Refill condiments, cutlery, napkins, and other service supplies as required.
• Assist in basic food and beverage preparation when necessary.
• Ensure compliance with food hygiene, workplace safety, and company SOPs.
• Maintain cleanliness of service stations, equipment, and common areas.
• Work collaboratively with kitchen and service teams to ensure smooth daily operations.
• Participate in stock replenishment, inventory checks, and receiving deliveries when assigned.
• Attend training sessions and team meetings as required.
• Perform any other duties assigned by the Company or immediate supervisor.

Skills

Customer service

Communication

Teamwork

Punctuality

Adaptability

Job description

Tin Box Group Malaysia Sdn Bhd is seeking a friendly customer service oriented team member for our F&B operations. You will welcome and seat customers, take orders, serve food and beverages, and ensure guest satisfaction while adhering to hygiene and safety standards.

Flexibility to work evenings, weekends, and public holidays is required. Training will be provided, and you will join a supportive team in a fast-paced dining environment with good opportunities for skill development.