Guest Experience Supervisor & Service Coach

Le Méridien Hotels & Resorts; Putrajaya; On-site; MYR 36,000 - 58,000; Full time

Job summary

Le Méridien Putrajaya is seeking a dedicated Front Office professional to manage guest check-ins, verify identities, and issue room keys in a fast-paced hotel environment. You will balance and process payments, maintain accurate records, and support the team with coaching and training as needed.

The role emphasizes guest service excellence, professionalism, and adherence to Marriott standards, with opportunities to grow within a renowned global hospitality brand.

Qualifications

• High school diploma or GED equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Process guest check-ins, verify identity and payment, assign rooms and issue keys.
• Set up accurate guest accounts and record Marriott Rewards information.
• Balance and drop receipts, handle payments and close reports daily.
• Provide directions and local information; respond to guest requests and coordinate with staff.
• Uphold company policies, protect guest confidentiality and maintain professional appearance.

Education

High school diploma or GED equivalent

Job description

Le Méridien Putrajaya is seeking a dedicated Front Office professional to manage guest check-ins, verify identities, and issue room keys in a fast-paced hotel environment. You will balance and process payments, maintain accurate records, and support the team with coaching and training as needed.

The role emphasizes guest service excellence, professionalism, and adherence to Marriott standards, with opportunities to grow within a renowned global hospitality brand.