Guest Experience & Reservations Executive

Le Méridien Hotels & Resorts; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Job summary

Le Méridien Kuala Lumpur is seeking a non-management Sales & Marketing professional to support the sales team. You'll resolve guest requests, process reservations, and employ upsell techniques to maximize revenue while preserving guest loyalty.

Collaborating with Sales, Data Administration, and Accounting, you will handle inquiries, maintain Marriott Rewards data, and ensure documentation is accurate. You will assist in training, uphold brand image, and follow policies to protect assets and

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Resolve guest calls, requests, or problems by coordinating with Sales, Data Administration, and Accounting as needed.
• Use sales techniques that maximize revenue while maintaining guest loyalty and up-selling.
• Enter Marriott Rewards information and process all reservation requests by phone, fax, or mail.
• Assist management in training and motivating employees; serve as a role model.
• Follow company policies; ensure professional appearance; protect company assets.

Education

High school diploma or GED equivalent

Job description

Le Méridien Kuala Lumpur is seeking a non-management Sales & Marketing professional to support the sales team. You'll resolve guest requests, process reservations, and employ upsell techniques to maximize revenue while preserving guest loyalty.

Collaborating with Sales, Data Administration, and Accounting, you will handle inquiries, maintain Marriott Rewards data, and ensure documentation is accurate. You will assist in training, uphold brand image, and follow policies to protect assets and