Customer Service & CRM Specialist

Secret Recipe Cakes & Cafe Sdn Bhd; Petaling Jaya; Sur place; MYR 33 000 - 56 000; Plein temps

Avantages offerts par ce poste

Medical

Miscellaneous allowance

Dental

Parking

Birthday Gift

Wedding Gift

Compassionate Token

Résumé du poste

Secret Recipe Cakes & Cafe Sdn Bhd in Malaysia seeks a customer service-focused professional to promote quality service, handle inquiries, and resolve issues. The role involves responding to calls, managing face-to-face resolutions when needed, and supporting CRM policy development.

You will also contribute to monthly and quarterly management reporting, assist in CRM activities, and maintain strict confidentiality of company information.

Responsabilités

• Promote quality service to customers and provide best solutions to customers' needs
• Handle and respond to customer calls, complaints and enquiries in an efficient, courteous, professional and tactful manner
• Attend personally / face-to-face when necessary to resolve difficult / complicated cases
• Compile Monthly Summary Reporting for Management's Review
• Present Quarterly Reporting for Management Review and Operations Meetings
• Assist in the development, implementation, maintenance of policies, process flow and procedures for Customer Relationship Management software administration and its appropriate use.
• Support in the organizing of Customer Relationship Management activities, as and when required.
• Assist in ad-hoc assignment as required by management.
• To perform any other duties as may be assigned from time to time.
• Ensure the confidentiality of all Company matters.

Description du poste

Secret Recipe Cakes & Cafe Sdn Bhd in Malaysia seeks a customer service-focused professional to promote quality service, handle inquiries, and resolve issues. The role involves responding to calls, managing face-to-face resolutions when needed, and supporting CRM policy development.

You will also contribute to monthly and quarterly management reporting, assist in CRM activities, and maintain strict confidentiality of company information.