Hotel Duty Manager — Guest Experience Leader

Courtyard by Marriott; Kuala Lumpur; On-site; MYR 72,000 - 110,000; Full time

Job summary

Courtyard by Marriott in Kuala Lumpur is seeking a Managers on Duty to oversee property operations and guest relations. You will represent property management, guide guest interactions in the lobby, and manage service issue tracking to ensure top hospitality standards.

The role emphasizes leadership across departments, resolving guest concerns promptly, and maintaining service excellence while upholding company policies and procedures.

Qualifications

• High school diploma or GED required; 4 years experience in guest services, front desk, housekeeping, or related area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in guest services, front desk, housekeeping, or related area.

Responsibilities

• Maintains strong relationships with all departments to support operations and goals and resolve problems.
• Communicates variations to established norms to departments promptly.
• Sends MOD report copies to all departments daily.
• Strives to improve service performance and guest satisfaction.
• Ensures compliance with policies, standards and SOPs.

Education

High school diploma or GED; 4 years guest services/ front desk/ housekeeping experience

2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration or related; 2 years guest services/ front desk/ housekeeping experience

Job description

Courtyard by Marriott in Kuala Lumpur is seeking a Managers on Duty to oversee property operations and guest relations. You will represent property management, guide guest interactions in the lobby, and manage service issue tracking to ensure top hospitality standards.

The role emphasizes leadership across departments, resolving guest concerns promptly, and maintaining service excellence while upholding company policies and procedures.