Assistant Housekeeping Manager

Le Méridien Hotels & Resorts; Putrajaya; On-site; MYR 32,000 - 42,000; Full time

Job summary

Le Méridien Hotels & Resorts in Putrajaya is seeking an entry-level manager to oversee housekeeping operations. You will support daily activities and ensure guest satisfaction while managing the housekeeping budget.

The ideal candidate possesses either a high school diploma with 1 year of experience or a 2-year degree in a relevant field. Responsibilities include supervising cleaning efforts, handling guest complaints, and managing stock supplies.

Qualifications

• Entry level management position in housekeeping with at least 1 year experience or a relevant degree.
• Knowledge of OSHA regulations and service behaviors is essential.
• Ability to manage housekeeping operations and guest relations effectively.

Responsibilities

• Oversee cleaning and maintenance of guestrooms and public spaces.
• Manage lost and found procedures and stock inventories.
• Ensure effective communication regarding room status with Front Desk.

Skills

Housekeeping management

Customer service

Team supervision

Education

High school diploma or GED

2-year degree in Hospitality

Job description

Additional Information

Job Number 26093719

Job Category Housekeeping & Laundry

Location Lebuh IRC, Putrajaya, Selangor, Malaysia, 62502 VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Job Summary

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 1 year experience in the housekeeping or related professional area.
• OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Ensures knowledge and understanding of OSHA regulations are up to date.
• Oversees all lost and found procedures.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guest room maintenance needs.
• Understands and complies with loss prevention policies and procedures.
• Ensures all employees have proper supplies, equipment and uniforms.
• Assists in supervising an effective inspection program for all guestrooms and public space.
• Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
• Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.

Ensuring Exceptional Customer Service

• Handles guest problems and complaints seeking assistance from supervisor as necessary.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Sets a positive example for guest relations.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.

Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.

We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.