Elite Guest Relations & Loyalty Manager

Le Méridien Hotels & Resorts

Putrajaya

On-site

MYR 90,000 - 130,000

Full time

14 days+

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Job summary

Le Méridien Hotels & Resorts in Putrajaya is seeking a Loyalty Manager to lead the Elite members’ journey from pre-arrival to post-stay feedback. You will coordinate across Loyalty Operations to ensure top-tier experiences and effective delivery of Elite benefits.

This role manages part of the Loyalty Operations department and partners with the Loyalty Head Connector and Connector Team. The ideal candidate will drive engagement with Marriott Bonvoy members, mentor staff, and maintain expert

Qualifications

2-year degree from an accredited university in Hospitality, Business Administration, or related major; 2 years’ experience in loyalty/guest relations.
4-year degree from an accredited university in Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

Leads and mentors team on Marriott Bonvoy Loyalty Program.
Maintains complete knowledge of Elite Member Benefits, Terms and Conditions.
Coordinates with Head Connector to update and activate connector team on property.
Attends Loyalty and Connector meetings and webinars to learn about program enhancements.
Promotes positive relations with Elite members by anticipating their needs and responding promptly.