Guest Experience Lead — Front Desk & Reservations

Allstar Ip (Malaysia) Sdn Bhd; Kuala Lumpur; On-site; MYR 29,000 - 40,000; Full time

Job summary

Allstar Ip (Malaysia) Sdn Bhd is seeking a professional receptionist to manage reservations, greet guests, and maintain smooth front-desk operations. The role requires strong communication and a customer-focused approach, with Mandarin preferred for client interactions.

Familiarity with reservation systems and MS Office is advantageous, and availability for nights, weekends, and holidays is expected. The successful candidate will handle inquiries, manage guest lists, provide venue information,

Qualifications

• Friendly, professional and well-presented.
• Strong communication and customer-service skills.
• Mandarin-speaking candidates preferred; English and Bahasa Malaysia proficiency advantageous.
• Comfortable using reservation systems, messaging platforms and basic office software.
• Previous experience in reception, hospitality or customer service preferred.
• Available to work nights, weekends and public holidays.

Responsibilities

• Welcome guests and manage the venue's main entrance or reception counter.
• Handle enquiries, reservations, guest lists and table bookings.
• Confirm booking details and coordinate arrivals with PR and Operations teams.
• Answer calls and respond to messages professionally.
• Provide guests with information about events, packages and venue policies.
• Manage walk-in guests and assist with seating or queue arrangements.
• Maintain accurate reservation and customer records.
• Support the handling of guest feedback and service concerns.
• Ensure the reception area remains presentable and organised.

Skills

Communication

Customer service

Mandarin

English proficiency

Bahasa Malaysia proficiency

Tools

Reservation systems

Job description

Allstar Ip (Malaysia) Sdn Bhd is seeking a professional receptionist to manage reservations, greet guests, and maintain smooth front-desk operations. The role requires strong communication and a customer-focused approach, with Mandarin preferred for client interactions.

Familiarity with reservation systems and MS Office is advantageous, and availability for nights, weekends, and holidays is expected. The successful candidate will handle inquiries, manage guest lists, provide venue information,