Guest Experience Lead — Front Desk Concierge

Renaissance Hotels; Kuala Lumpur; On-site; MYR 28,000 - 47,000; Full time

Job summary

Renaissance Hotels in Kuala Lumpur seeks a Guest Experience Expert to deliver a memorable guest experience from check-in to check-out. You will be empowered to move about the property, assist guests with requests, and support operations to ensure smooth service during their stay.

The role emphasizes professionalism, safety, and adherence to brand standards, with no prior related work experience required. This is a full-time position located in Kuala Lumpur's vibrant city area.

Qualifications

• High school diploma or GED equivalent.
• No related work experience.
• No supervisory experience.

Responsibilities

• Guide guests through their stay by delivering a wide range of services.
• Handle operational needs, complete reports, and share highlights of the local area.
• Maintain professional appearance and adhere to company policies and procedures.

Education

High school diploma or GED equivalent

Job description

Renaissance Hotels in Kuala Lumpur seeks a Guest Experience Expert to deliver a memorable guest experience from check-in to check-out. You will be empowered to move about the property, assist guests with requests, and support operations to ensure smooth service during their stay.

The role emphasizes professionalism, safety, and adherence to brand standards, with no prior related work experience required. This is a full-time position located in Kuala Lumpur's vibrant city area.