Guest Experience Architect

97P57; Johor Bahru; On-site; MYR 33,000 - 67,000; Full time

Job summary

Renaissance Hotels in Johor Bahru, Malaysia, is seeking a Guest Experience Expert to ensure memorable guest stays through proactive service and a friendly attitude. You will handle guest needs, assist with requests, and contribute to a seamless experience from check-in to check-out.

Responsibilities include processing operational needs, completing reports, and guiding guests to local sights while maintaining safety, confidentiality, and professional appearance throughout your shift.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Our jobs aren’t just about giving guests a smooth check-in and check-out.
• Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
• They are empowered to move about their space and do what needs to be done.
• Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
• Guest Experience Experts will be on their feet and moving around and taking a hands-on approach to work.

Education

High school diploma or G.E.D. equivalent

Job description

Renaissance Hotels in Johor Bahru, Malaysia, is seeking a Guest Experience Expert to ensure memorable guest stays through proactive service and a friendly attitude. You will handle guest needs, assist with requests, and contribute to a seamless experience from check-in to check-out.

Responsibilities include processing operational needs, completing reports, and guiding guests to local sights while maintaining safety, confidentiality, and professional appearance throughout your shift.