Front Desk Duty Manager

Renaissance Hotels; Kuala Lumpur; On-site; MYR 40,000 - 54,000; Full time

Job summary

Renaissance Hotels in Kuala Lumpur seeks a Front Desk Associate to ensure smooth guest check-ins, verify identity and payment, assign rooms, and issue keys. You will balance cash, prepare daily reports, and assist the management team with coaching staff to uphold service standards.

The role requires a friendly, professional demeanor, strong communication, and a commitment to guest satisfaction in a dynamic hotel environment.

Qualifications

• High school diploma or GED required.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Process guest check-ins and issue room keys.
• Verify guest identity and form of payment; assign rooms.
• Enter rates; verify and adjust billing; balance cash.
• Prepare daily reports and closing reports; complete cashier duties.
• Provide directions and property information; respond to guest requests.

Skills

Customer service

Communication

Cash handling

Education

High school diploma or GED

Job description

Renaissance Hotels in Kuala Lumpur seeks a Front Desk Associate to ensure smooth guest check-ins, verify identity and payment, assign rooms, and issue keys. You will balance cash, prepare daily reports, and assist the management team with coaching staff to uphold service standards.

The role requires a friendly, professional demeanor, strong communication, and a commitment to guest satisfaction in a dynamic hotel environment.