Guest Experience Associate

Renaissance Hotels; Kuala Lumpur; On-site; MYR 27,000 - 36,000; Full time

Job summary

Renaissance Hotels in Kuala Lumpur is seeking a Guest Experience Expert to ensure a smooth and memorable guest journey from check-in to check-out. You will take initiative to deliver a range of services, guide guests through their stay, and respond to requests with professionalism.

Precise responsibilities include processing operational needs, completing reports, and sharing highlights of the local area. The role requires standing and moving for extended periods and maintaining a high standard

Qualifications

• High school diploma or GED required.
• No related work experience.
• No supervisory experience.
• License or Certification: None

Responsibilities

• Provide guest experiences that guide guests through their stay.
• Handle operational tasks and guest requests as they arise.
• Assist with reporting and keep operations running smoothly.
• Highlight local area attractions to guests and deliver a memorable stay.

Education

High School Diploma or GED

Job description

Renaissance Hotels in Kuala Lumpur is seeking a Guest Experience Expert to ensure a smooth and memorable guest journey from check-in to check-out. You will take initiative to deliver a range of services, guide guests through their stay, and respond to requests with professionalism.

Precise responsibilities include processing operational needs, completing reports, and sharing highlights of the local area. The role requires standing and moving for extended periods and maintaining a high standard