Guest Experience Host - Front Desk

Hyatt Hotels Corporation; Kuala Lumpur; Sur place; MYR 68 000 - 113 000; Plein temps

Résumé du poste

Hyatt Hotels Corporation is seeking friendly front office team members to welcome guests with warmth and professionalism, ensuring a smooth check-in and check-out experience. You will offer assistance with guest inquiries and provide personalized service in line with Hyatt’s brand standards.

This full-time local front office position requires excellent communication, a professional demeanor, and the ability to work shifts, weekends and public holidays.

Qualifications

• Previous experience in a guest-facing role is preferred (hospitality or customer service).
• Excellent communication and interpersonal skills.
• Friendly, confident and professional demeanor.
• Proficiency in English; additional languages are an advantage.
• Basic computer knowledge; experience with Opera Cloud is a plus.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Willingness to work shifts, weekends and public holidays.

Responsabilités

• Greet guests with warmth and professionalism, ensuring a smooth check-in/check-out experience.
• Assist guests with inquiries and provide personalized service aligned with Hyatt's brand standards.
• Contribute to creating a memorable guest stay from first contact through departure.

Description du poste

Hyatt Hotels Corporation is seeking friendly front office team members to welcome guests with warmth and professionalism, ensuring a smooth check-in and check-out experience. You will offer assistance with guest inquiries and provide personalized service in line with Hyatt’s brand standards.

This full-time local front office position requires excellent communication, a professional demeanor, and the ability to work shifts, weekends and public holidays.