Guest Experience Agent — Front Desk

Hilton; Malaysia; On-site; MYR 30,000 - 42,000; Full time

Job summary

Hilton is seeking a Front Office / Guest Service Agent to welcome guests, handle check-ins and check-outs, and address inquiries with a warm, friendly approach. You will learn hotel offerings, room types, and local information to assist guests throughout their stay.

Join our team to deliver exceptional service, support smooth operations, and up-sell hotel amenities while maintaining a calm, professional demeanor in a fast-paced environment.

Qualifications

• Experience in guest service or front office roles preferred.
• Excellent communication and interpersonal skills.
• Proficiency with hotel property management systems (PMS).
• Ability to multitask and stay calm in busy environments.
• Proficiency in English; additional languages a plus.

Responsibilities

• Greet guests upon arrival and complete check-in/check-out process.
• Verify guest details, assign rooms, issue keys, and provide welcome materials.
• Answer guest inquiries and provide local information to enhance their stay.
• Promote hotel services and amenities to maximize revenue.
• Address guest requests and resolve issues promptly with courtesy and urgency.

Skills

Guest service experience

Communication skills

PMS experience

Multitasking

English proficiency

Education

High school diploma or equivalent

Tools

PMS

Job description

Hilton is seeking a Front Office / Guest Service Agent to welcome guests, handle check-ins and check-outs, and address inquiries with a warm, friendly approach. You will learn hotel offerings, room types, and local information to assist guests throughout their stay.

Join our team to deliver exceptional service, support smooth operations, and up-sell hotel amenities while maintaining a calm, professional demeanor in a fast-paced environment.