Guest Experience F&B Supervisor | Kuala Lumpur

Grandmama's; Kuala Lumpur; On-site; MYR 33,000 - 51,000; Full time

Job summary

Grandmama's in Kuala Lumpur seeks a dedicated F&B Restaurant Supervisor to oversee daily operations in Kuala Lumpur and Klang Valley. You will supervise staff, ensure excellent service and support the Restaurant Manager in achieving business goals.

Lead service teams, maintain food safety standards, manage reservations, assist in training, and prepare operational reports. Flexibility for weekends and public holidays is required.

Qualifications

• Diploma or Certificate in Hospitality, Food & Beverage or related field.
• Minimum 2–3 years of supervisory experience in the F&B industry.
• Strong leadership and communication skills.
• Excellent customer service and problem-solving abilities.
• Ability to work in a fast-paced environment and flexible shifts, including weekends and public holidays.
• Good knowledge of food safety and hygiene standards.
• Proficient in Microsoft Office applications.

Responsibilities

• Supervise and coordinate daily restaurant operations.
• Lead, motivate and monitor service staff to ensure excellent guest experiences.
• Handle customer inquiries, feedback and complaints professionally.
• Ensure compliance with food safety, hygiene and company standards.
• Monitor staff attendance, grooming and performance.
• Assist in staff training and development.
• Manage restaurant opening and closing procedures.
• Coordinate table reservations and seating arrangements.
• Monitor inventory levels and report replenishment requirements.
• Prepare operational reports and assist management with administrative duties.
• Ensure sales targets and service quality standards are achieved.

Skills

Staff supervision

Leadership

Customer service

Problem-solving

Communication

Flexible shifts

Education

Diploma or Certificate in Hospitality/F&B

Tools

Microsoft Office

Job description

Grandmama's in Kuala Lumpur seeks a dedicated F&B Restaurant Supervisor to oversee daily operations in Kuala Lumpur and Klang Valley. You will supervise staff, ensure excellent service and support the Restaurant Manager in achieving business goals.

Lead service teams, maintain food safety standards, manage reservations, assist in training, and prepare operational reports. Flexibility for weekends and public holidays is required.