Guest Experience Coordinator (Catering)

Venus Gourmet; Kuala Lumpur; On-site; MYR 36,000 - 58,000; Full time

Benefits offered by this job

Meal allowance

Shift allowance

Split shift allowance

Overtime allowance

Service point

Health insurance

Opportunities for promotion

Professional development

Job summary

Venus Gourmet in Kuala Lumpur is seeking a guest services professional to ensure a smooth dining experience. You will coordinate with kitchen and bar staff, monitor service quality, and address guest concerns to uphold standards.

The role requires strong customer service, basic food safety knowledge, and the ability to work under pressure. You will join a team focused on hospitality excellence and guest satisfaction.

Qualifications

• Strong customer service skills
• Basic knowledge of food safety and hygiene
• Flexible and calm under pressure
• Good time management skills
• Team-oriented
• Patient with good interpersonal skills
• Confident communicating with guests
• Willing to work shifts, including weekends and public holidays

Responsibilities

• Coordinate with kitchen and bar staff to ensure timely order delivery
• Monitor food and beverage quality
• Address guest concerns professionally
• Setup, clear, and reset tables
• Ensure proper table settings
• Work closely with team members to deliver a positive guest experience
• Assist in training new staff when required
• Comply with health, safety, and hygiene regulations
• Support events and special functions when required

Skills

Strong customer service

Food safety knowledge

Calm under pressure

Time management

Team-oriented

Interpersonal skills

Guest communication

Weekend/public holiday shifts

Job description

Venus Gourmet in Kuala Lumpur is seeking a guest services professional to ensure a smooth dining experience. You will coordinate with kitchen and bar staff, monitor service quality, and address guest concerns to uphold standards.

The role requires strong customer service, basic food safety knowledge, and the ability to work under pressure. You will join a team focused on hospitality excellence and guest satisfaction.