Guest Experience Associate - Rotating Shifts (Night)

ROSA HOTEL SDN. BHD.; Malacca City; On-site; MYR 20,000 - 33,000; Full time

Job summary

ROSA HOTEL SDN. BHD. in Malacca City is seeking a Guest Service Assistant to warmly welcome guests and assist with check-in and check-out procedures, ensuring a smooth arrival experience.

You will handle guest enquiries, provide information about hotel facilities and local attractions, and coordinate with housekeeping to maintain high standards of service. The role requires delivering excellent customer service, answering calls and emails, maintaining guest records, and participating in rotating

Responsibilities

• Greet guests warmly and assist with check-in and check-out procedures.
• Handle guest enquiries, requests, and complaints professionally.
• Provide information about hotel facilities, services, and local attractions.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Answer phone calls and respond to emails or messages when required.
• Maintain accurate guest records and perform basic administrative tasks.
• Ensure service standards and hotel policies are consistently followed.
• Deliver excellent customer service to create a positive guest experience.
• Perform rotating shifts, including night shift.
• Perform any additional tasks as requested by supervisors or management.

Job description

ROSA HOTEL SDN. BHD. in Malacca City is seeking a Guest Service Assistant to warmly welcome guests and assist with check-in and check-out procedures, ensuring a smooth arrival experience.

You will handle guest enquiries, provide information about hotel facilities and local attractions, and coordinate with housekeeping to maintain high standards of service. The role requires delivering excellent customer service, answering calls and emails, maintaining guest records, and participating in rotating