Restaurant Captain: Lead Service & Guest Delight

Shangri-La Hotels (Malaysia) Berhad

Kuala Lumpur

On-site

MYR 45,000 - 67,000

Full time

14 days+

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Job summary

Shangri-La Kuala Lumpur is seeking energetic, vibrant and multi-skilled individuals to join one of the region's most exclusive city hotels. The role requires an eye for detail, a passion to delight guests and a commitment to service excellence.

As part of the restaurant team you will greet, seat and attend to guests, supervise daily operations, monitor orders for timeliness and accuracy, and coordinate with Kitchen and Stewarding to maintain smooth service.

Qualifications

Diploma or Certificate in Hospitality, Hotel Management, or a related field preferred.
2 years of Food & Beverage service experience, preferably with supervisory experience.
Strong knowledge of restaurant operations and service standards.
Excellent customer service and communication skills.

Responsibilities

Ensure service standards are consistently maintained in the assigned outlet or station.
Supervise and coordinate daily restaurant operations to ensure smooth service delivery.
Greet, seat, and attend to guests in a professional and courteous manner.
Take and monitor guest orders to ensure timely and accurate service.
Handle guest feedback and complaints promptly, escalating issues when required.
Maintain thorough knowledge of menu items, beverages, and service procedures.
Ensure cleanliness, proper setup, and adequate supplies of service areas.
Coordinate closely with Kitchen and Stewarding teams.
Support outlet revenue through suggestive selling and excellent guest service.
Monitor and control breakage and misuse of operating equipment.
Train, coach, and supervise service staff to maintain performance standards.
Ensure compliance with hygiene, safety, and company policies.