Events & Banquet Operations Manager

Shangri-La Hotels (Malaysia) Berhad; Kuala Lumpur; On-site; MYR 56,000 - 100,000; Full time

Job summary

Shangri-La Kuala Lumpur is seeking an energetic Banquet Operations Supervisor to oversee daily banquet functions and ensure top service standards.

You will lead a multi-skilled team, maintain quality and hygiene, manage guest feedback, and coordinate with internal departments to deliver flawless events. Diploma in Hospitality or F&B and 2–3 years in banquet/hospitality are required; long hours and shifts may apply.

Qualifications

• Diploma in Hospitality Management, F&B Management, or related field.
• Strong knowledge of banquet operations and customer service standards.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee and ensure smooth daily operations of banquet functions and events.
• Maintain service quality, food & beverage standards, and cleanliness of assigned areas.
• Coordinate with internal departments to support successful event execution.

Skills

Leadership

Communication

Problem-solving

Organizational

Customer service

Education

Diploma in Hospitality Management, F&B Management, or related field

Tools

MS Office

Job description

Shangri-La Kuala Lumpur is seeking an energetic Banquet Operations Supervisor to oversee daily banquet functions and ensure top service standards.

You will lead a multi-skilled team, maintain quality and hygiene, manage guest feedback, and coordinate with internal departments to deliver flawless events. Diploma in Hospitality or F&B and 2–3 years in banquet/hospitality are required; long hours and shifts may apply.