Captain

Shangri-La Hotels (Malaysia) Berhad; Kuala Lumpur; On-site; MYR 45,000 - 67,000; Full time

Job summary

Shangri-La Kuala Lumpur is seeking energetic, vibrant and multi-skilled individuals to join one of the region's most exclusive city hotels. The role requires an eye for detail, a passion to delight guests and a commitment to service excellence.

As part of the restaurant team you will greet, seat and attend to guests, supervise daily operations, monitor orders for timeliness and accuracy, and coordinate with Kitchen and Stewarding to maintain smooth service.

Qualifications

• Diploma or Certificate in Hospitality, Hotel Management, or a related field preferred.
• 2 years of Food & Beverage service experience, preferably with supervisory experience.
• Strong knowledge of restaurant operations and service standards.
• Excellent customer service and communication skills.

Responsibilities

• Ensure service standards are consistently maintained in the assigned outlet or station.
• Supervise and coordinate daily restaurant operations to ensure smooth service delivery.
• Greet, seat, and attend to guests in a professional and courteous manner.
• Take and monitor guest orders to ensure timely and accurate service.
• Handle guest feedback and complaints promptly, escalating issues when required.
• Maintain thorough knowledge of menu items, beverages, and service procedures.
• Ensure cleanliness, proper setup, and adequate supplies of service areas.
• Coordinate closely with Kitchen and Stewarding teams.
• Support outlet revenue through suggestive selling and excellent guest service.
• Monitor and control breakage and misuse of operating equipment.
• Train, coach, and supervise service staff to maintain performance standards.
• Ensure compliance with hygiene, safety, and company policies.

Skills

Leadership

Customer service

Communication

Problem-solving

Teamwork

Education

Diploma/Certificate in Hospitality

Job description

Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.

Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and many other areas.

Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.

As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive city hotel.

We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.

It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.

Job Description

• Ensure service standards are consistently maintained in the assigned outlet or station.
• Supervise and coordinate daily restaurant operations to ensure smooth service delivery.
• Greet, seat, and attend to guests in a professional and courteous manner.
• Take and monitor guest orders to ensure timely and accurate service.
• Handle guest feedback and complaints promptly, escalating issues when required.
• Maintain thorough knowledge of menu items, beverages, and service procedures.
• Ensure cleanliness, proper setup, and adequate supplies of service areas.
• Coordinate closely with Kitchen and Stewarding teams.
• Support outlet revenue through suggestive selling and excellent guest service.
• Monitor and control breakage and misuse of operating equipment.
• Train, coach, and supervise service staff to maintain performance standards.
• Ensure compliance with hygiene, safety, and company policies.
• Assist with inventory and other operational duties as assigned.

Job Requirements

• Diploma or Certificate in Hospitality, Hotel Management, or a related field preferred.
• Minimum 2 years of Food & Beverage service experience, preferably with supervisory experience.
• Good knowledge of restaurant operations and food & beverage service standards.
• Strong leadership and team supervision skills.
• Excellent customer service and communication skills.
• Ability to handle guest complaints professionally.
• Good organizational and problem-solving skills.
• Knowledge of food hygiene and safety standards.
• Positive attitude, professional appearance, and strong teamwork skills.
• Willingness to work shifts, weekends, and public holidays.

At Shangri-La Group, joy is more than a feeling – it is a way of life. Since 1971, our people have brought the care and human touch of Asian hospitality across the globe, creating heartfelt connections and unforgettable experiences.

We believe joy is personal yet universal, found in every smile, every moment shared, and every experience elevated through our Asian art of hosting. Guided by our values and culture, we invite you to discover your purpose, grow with us, and find your Shangri-La in Shangri-La.

At Shangri-La Group, joy is more than a feeling – it is a way of life. Since 1971, our people have brought the care and human touch of Asian hospitality across the globe, creating heartfelt connections and unforgettable experiences.

We believe joy is personal yet universal, found in every smile, every moment shared, and every experience elevated through our Asian art of hosting. Guided by our values and culture, we invite you to discover your purpose, grow with us, and find your Shangri-La in Shangri-La.