Guest Experience Captain — Food & Beverage

Tunamaya Beach & Spa Resort - Tioman Island; Pahang; On-site; AUD 60,422 - 74,809; Full time

Job summary

Tunamaya Beach & Spa Resort - Tioman Island is seeking a professional Food & Beverage Captain to lead front-of-house service and ensure guest satisfaction across dining outlets.

You will greet guests, present menus, coordinate with kitchen, manage orders in the POS, and ensure cleanliness and brand standards are met throughout your shift. Previous experience in hospitality and strong communication are essential.

Qualifications

• Responsibilities listed imply guest service proficiency, hospitality etiquette.

Responsibilities

• Always greet and welcome guests promptly in a warm and friendly manner.
• Always thank and give fond farewell to guests conveying anticipation for their next visit.
• Assist guest with table reservation.
• Has a good knowledge of menu and presentation standards.
• Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
• Serve food courses and beverages to guests.
• Set tables according to type of event and service standards.
• Record transaction / orders in Point of Sales systems at the time of order.
• Communicate with the kitchen regarding any menu questions, the length of wait and product availability.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Check with guests to ensure satisfaction with each food course and beverages.
• Responsible for clearing, collecting and returning food and beverage items to proper area.
• Maintain cleanliness of work areas, china and glass throughout the shift.
• Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
• Present accurate final bill to guest and process payment.
• Perform shift closing on the Point of sales terminal and tally cash and credit card settlements.
• Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.
• Ensures that hotel brand standards and SOP's are consistently implemented.
• Work with fellow staffs and manager to ensure that the restaurant achieves its full potential.
• Completes the daily responsibilities that are set for each individual shift.
• Conducts monthly inventory checks on all operating equipment and supplies.

Job description

Tunamaya Beach & Spa Resort - Tioman Island is seeking a professional Food & Beverage Captain to lead front-of-house service and ensure guest satisfaction across dining outlets.

You will greet guests, present menus, coordinate with kitchen, manage orders in the POS, and ensure cleanliness and brand standards are met throughout your shift. Previous experience in hospitality and strong communication are essential.