FOOD & BEVERAGE SUPERVISOR

Care Luxury Hotels & Resorts; Pahang; On-site; AUD 50,000 - 70,000; Full time

Job summary

A luxury hotel and resort chain is seeking a Food & Beverage Supervisor to enhance service standards and guest satisfaction. Responsibilities include assisting in developing restaurant concepts, directly engaging with guests, and ensuring high professionalism among the staff. Candidates should have knowledge of food and beverage service, along with emergency procedures. This role is essential for maintaining quality service and guest interactions, contributing significantly to the dining experience within the hotel.

Qualifications

• Assists with service standards in restaurants.
• Maintains knowledge of features and services at the hotel.
• Possesses full knowledge of emergency procedures.

Responsibilities

• Assist in developing and implementing service standards.
• Continuously suggest and develop new concepts.
• Greet guests and check customer satisfaction.
• Respond promptly to guest concerns.

Job description

Overview

Food & Beverage Supervisor
Tunamaya Beach & Spa Resort - Tioman Island
31 December 2024

Responsibilities

• Assists in developing, planning, and ensuring the implementation of service standards in the restaurant
• Continuously suggests and assists in developing new concepts
• Maintains complete knowledge of the features, services, rates and promotions at the restaurant and at the hotel
• Attends communication meetings with all restaurant team as well as other F&B Team
• Assist in clearing and setting tables
• Greets guests
• Checks customer satisfaction regularly
• Takes guest orders
• Responds promptly to guest concerns
• Meets VIP guests
• Recognizes employees’ feedback on operations and any factors affecting their roles
• Analyses the restaurant revenue trends
• Assist in outlet trainings
• Possess full knowledge of emergency procedures
• Maintains the highest standard of professionalism, ethics and attitude towards clients and colleagues
• Develops strong, productive, professional relationships with internal and external guests
• Maintains per level of equipment and supplies