BOAT CAPTAIN

Care Luxury Hotels & Resorts; Pahang; On-site; AUD 55,000 - 70,000; Full time

Job summary

An exclusive luxury resort in South Australia is seeking a Boat Captain to ensure safe and efficient transport for guests. The ideal candidate will operate and maintain the boat, provide exceptional customer service, and ensure guest safety during transportation. Responsibilities include conducting bell service activities and performing minor repairs when necessary. This role requires strong emergency response skills and a commitment to maintaining a professional image while engaging with guests.

Qualifications

• Ability to react quickly in emergencies.
• Knowledge of boat and engine maintenance.
• Strong communication skills to ensure guest comfort.

Responsibilities

• Operate and maintain boat and docking areas.
• Transport guests between terminal and resort.
• Conduct bell service activities for luggage.

Skills

Emergency response skills

Minor repairs knowledge

Customer service skills

Boat maintenance

Job description

Overview

Boat Captain – Tunamaya Beach & Spa Resort - Tioman Island

17 October 2024

Responsibilities

• Responsible for the operation, maintenance and servicing of boat and boat docking areas.
• Report to Director of Operations for any damage or defects boat or engine immediately.
• Carries passengers to and from terminal jetty to resort jetty.
• Ability to react quickly in emergencies.
• Ability to making necessary minor and emergency repairs.
• Maintains boats and equipment on board, such as engines, winches, navigational systems, fire extinguishers and life preservers.
• Purchase supplies and equipment.
• To monitor diesel stock
• Extend warm welcome and appreciation to every guest / patron at any customer approaching by greeting "Welcome to Tunamaya” or "See you soon, Mr. / Mrs. / Miss So & So".
• To check guest listing that provided by Front Office by recognize guest once they came out from the ferry.
• To assist Boat Captain to handling boat during journey from terminal jetty to resort and vice versa.
• To make sure that all guest are in safe condition before depart including to make sure all passengers wear life jacket once they in the boat.
• Conducting the Bell service activities such as luggage service upon guest's arrival and departure, handling luggage from jetty to boat and direct to assign guest room.
• Assist Boat Captain during boat departure from any jetty.
• Having wealth of knowledge in relating to resort’s product, outdoor or indoor activities that provides by resorts and how to get any information.
• Being responsible for the cleanliness of the boat, luggage trolley and the surrounding environment.
• Maintain professional image while on duty with well grooming hygiene and prescribed uniform.
• Perform other duties being assigned by Guest Service Manager, Duty Manager, Asisstant Logistic Manager or other concerned hotel officers.
• Always concern energy and environment conservation issues in the daily work.
• Perform all duties, other than the above as requested by hotel policies and/ or his/ her direct supervisor.