Resort Housekeeping & Guest Experience Specialist

Tunamaya Beach & Spa Resort - Tioman Island; Pahang; On-site; AUD 40,000 - 48,000; Full time

Job summary

Tunamaya Beach & Spa Resort - Tioman Island is seeking a Housekeeping Assistant to join our guest service team on Tioman Island. The role focuses on maintaining immaculate rooms and responding to guest needs with speed and courtesy.

You will perform cleaning duties, stock supplies, and follow safety procedures to ensure a comfortable, safe stay for guests. This on-site position offers hands-on experience in resort operations and attentive guest service.

Responsibilities

• Respond promptly to guests and departments
• Fill and transport supply cart to assigned area
• Enter guest rooms only with access and vacancy verification
• Replace amenities and supplies in rooms
• Replace dirty linens with clean items
• Make beds, fold terry, clean bathrooms, remove trash
• Check appliances in rooms and report issues
• Follow safety policies; report hazards and store flammable materials
• Maintain professional appearance and confidentiality
• Greet guests per standards; assist guests with disabilities; show appreciation
• Speak clearly and professionally

Job description

Tunamaya Beach & Spa Resort - Tioman Island is seeking a Housekeeping Assistant to join our guest service team on Tioman Island. The role focuses on maintaining immaculate rooms and responding to guest needs with speed and courtesy.

You will perform cleaning duties, stock supplies, and follow safety procedures to ensure a comfortable, safe stay for guests. This on-site position offers hands-on experience in resort operations and attentive guest service.