Theme Park Assistant

Skyline Luge; Rawang; On-site; MYR 20,000 - 36,000; Full time

Job summary

Skyline Luge Kuala Lumpur in Rawang is seeking a proactive Theme Park Assistant (Luge Operator) to assist guests on the Luge and chairlifts, ensuring top-level service and safety. You will know the activities offered, maintain daily operations, and help promote other areas of the park while upholding health and safety standards.

The role requires outdoor work, teamwork, and flexibility including weekends and evenings, with a focus on guest satisfaction and operational readiness.

Qualifications

• Minimum SPM or equivalent; Diploma/Degree in Tourism Management encouraged.
• Able to converse and read Malay and English.
• Fit to handle heavy luge carts.
• Flexible with weekends, holidays, and evenings.
• Able to work in an outdoors environment.
• Reliable and able to follow procedures.
• Able to work in a team.
• Attention to safety standards and procedural requirements.

Responsibilities

• Assist visitors on the Luge and Chairlifts according to required standards and processes.
• Prioritize guest needs and maintain high standard of customer service.
• Know the activities and services Skyline Luge Kuala Lumpur offers.
• Prepare daily operations and ensure readiness for service at scheduled times.
• Contribute to achieving budgeted profitability by promoting other areas of the operation.
• Maintain safety, security, hygiene and administration to all applicable levels.
• Demonstrate Luge Cart operation and supervise riders for safety and suitability.
• Operate Chairlift at Top and Bottom stations, load/unload, and manage cart returns while delivering high service levels.
• Ensure adherence to Health and Safety requirements and waste management practices.

Skills

Customer service

Safety conscious

Team player

Bilingual Malay/English

Education

SPM or equivalent

Diploma/Degree in Tourism Management (encouraged)

Job description

Role: Theme Park Assistant (Luge Operator)

Location: Persiaran Gamuda Gardens, Rawang,

Department; Operations

Reporting to: Luge Supervisors & Operations Manager

Job Description

Key Tasks:

To assist visitors and guests on the Luge and Chairlifts as per required standards and process.

To ensure that the needs of the guests are given priority at all times and customer service is maintained to a high professional standard.

To have the required product knowledge on the activities and services Skyline Luge Kuala Lumpur offers.

To ensure that all daily duties are carried all activities are ready for service at the required times.

To assist Skyline Luge Kuala Lumpur to achieve budgeted profitability in all areas of the operation, e.g. to promote other areas of our operation.

To maintain all standards of safety, security, hygiene and administration to all applicable legislation levels.

Main Responsibilities:

Responsible for quality guest service within the Activities Department.

Demonstrate the use of Luge Carts to all riders and ensure they are attempting the track most suitable to their abilities.

Operate the Chairlift at the Top and Bottom stations (load and unload rides) ensuring staff and customer safety, managing luge cart return and provide a high level of customer service at these stations.

To operate all activities within departmental guidelines to a highly professional and motivated level.

To ensure all Health and Safety requirements are attained to the highest-level including Fire and Hygiene.

To maintain and promote the standards of acceptable behavior at all times.

To ensure adequate security awareness at all Activities Department outlets are maintained to the highest level.

To assist in any other area as and when directed by the Duty Manager or direct supervisor.

Daily preparation of the Activities Department for service, maintain resource stock levels, complete cleaning and end of service duties.

Deal quickly and correctly with any guest complaint within established parameters. To act as the Photo booth Cashier and ensure competent cash/cheque/credit card handling procedures are strictly adhered to.

To comply with all established workplace Health and Safety policies.

To be responsible for meeting and promoting established Health and Safety policies and practices.

To be responsible for the completion of approved workplace Health and Safety documentation.

Ensuring delivery of service that support Skyline’s sustainability goals by:

Ensuring recycling and waste management practices are carried out where possible.

Requirements:

Minimum SPM or equivalent. Candidates with a Diploma or Degree in Tourism Management are encouraged to apply.

Able to converse and read Malay and English.

Fit and able to handle heavy luge carts.

Must be flexible with work schedule including weekends, holidays, and evenings.

The ability to cope well with an outdoors environment.

Reliable and able to strictly follow procedures.

Able to work in a team.

Attention to detail – particularly with regards to safety standards and procedural requirements.