Group & Digital Claims Intern

Prudential Hong Kong Limited; Kuala Lumpur; On-site; MYR 36,000 - 54,000; Full time

Job summary

Prudential Hong Kong Limited in Malaysia seeks an Admin and Operations support professional to perform routine claims processing, payment administration, and records management. You will ensure accurate data entry, timely updates, and smooth workflow to support the Group Claims team.

You will handle documentation, indexing, reporting, and liaison with internal stakeholders. The role requires strong MS Office skills and fluency in English and Bahasa Malaysia, with a detail-oriented, organized

Qualifications

• Proficient with MS Office applications including Excel, Word and Outlook.
• Able to enter and verify data accurately with attention to detail.
• Strong organizational and administrative capabilities.
• Good written and spoken communication in English and Bahasa Malaysia.

Responsibilities

• Register claims accurately and promptly in relevant claims systems.
• Update claim information and maintain accurate case records.
• Perform PCS claim registration and related system updates.
• Support Digital Claims updates and administrative processing activities.
• Track pending cases and follow up on outstanding requirements.
• Create Payment Vouchers (PV) and maintain payment trackers.
• Monitor payment status and escalate exceptions when needed.
• Index, file, scan and manage records; data entry and verification.
• Prepare routine operational reports and management information.
• Highlight discrepancies or incomplete information for follow-up.
• Update operational trackers and monitoring tools.
• Support ad hoc projects and process improvements; liaise with stakeholders.
• Undertake other administrative duties as assigned by the Team Leader.

Skills

MS Office

Excel

Word

Outlook

Data entry

Attention to detail

Organizational skills

English & BM communication

Job description

Prudential Hong Kong Limited in Malaysia seeks an Admin and Operations support professional to perform routine claims processing, payment administration, and records management. You will ensure accurate data entry, timely updates, and smooth workflow to support the Group Claims team.

You will handle documentation, indexing, reporting, and liaison with internal stakeholders. The role requires strong MS Office skills and fluency in English and Bahasa Malaysia, with a detail-oriented, organized