Claims Administration Intern: Digital & Group Ops

Prudential (Cambodia) Life Assurance; Kuala Lumpur; On-site; MYR 30,000 - 52,000; Full time

Job summary

Prudential (Cambodia) Life Assurance is seeking an Administrative Assistant to provide routine support to the Group Claims team. You will handle claims registration, data entry, document management, and payment processing with precision.

The role requires strong MS Office skills, English and Bahasa Malaysia communication, and the ability to manage multiple tasks while maintaining confidentiality and professionalism.

Qualifications

• Proficient in Microsoft Office (Excel, Word, Outlook).
• Strong attention to detail and accuracy in data handling.
• Good organizational and administrative skills.
• Good communication in English and Bahasa Malaysia.
• Ability to manage multiple tasks and meet deadlines.
• Ability to work independently while maintaining effective teamwork.
• Strong sense of responsibility, confidentiality, and professionalism.

Responsibilities

• Register claims accurately and promptly in the relevant claims systems.
• Update claim information and maintain accurate case records.
• Perform PCS claim registration and related system updates.
• Support Digital Claims (DC) updates and administrative processing activities.
• Track pending cases and follow up on outstanding requirements.
• Create Payment Vouchers (PV) in accordance with established procedures.
• Maintain payment-related trackers and supporting documentation.
• Monitor payment status and escalate exceptions where necessary.
• Perform document indexing, filing, scanning, and records management activities.
• Support data entry, data verification, and reconciliation exercises.
• Assist in preparing routine operational reports and management information.
• Highlight discrepancies, exceptions, or incomplete information to the relevant team members for follow-up.
• Maintain and update operational trackers and monitoring tools.
• Support ad hoc projects, data consolidation exercises, and process improvement initiatives.
• Liaise with internal stakeholders on administrative matters as required.
• Undertake other administrative and operational duties as assigned by the Team Leader.

Skills

MS Office

Attention to detail

Organizational skills

Communication (EN/BM)

Multitasking

Teamwork

Discretion

Tools

Excel

Word

Outlook

Job description

Prudential (Cambodia) Life Assurance is seeking an Administrative Assistant to provide routine support to the Group Claims team. You will handle claims registration, data entry, document management, and payment processing with precision.

The role requires strong MS Office skills, English and Bahasa Malaysia communication, and the ability to manage multiple tasks while maintaining confidentiality and professionalism.