Claims Operations Intern – Digital & Group Support

Prudential plc; Kuala Lumpur; On-site; MYR 39,000 - 58,000; Full time

Job summary

Prudential plc in Kuala Lumpur is seeking an Administrative Support Specialist to join the Group Claims team. You will perform routine and standardized activities related to claims processing, payment administration, case tracking, and records management to support operational efficiency.

The role requires strong MS Office skills, attention to detail, and the ability to manage multiple tasks while maintaining confidentiality and professionalism in a busy environment.

Qualifications

• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Good attention to detail and accuracy in data handling.
• Strong organizational and administrative skills.
• Good communication skills in English and Bahasa Malaysia.
• Ability to manage multiple tasks and meet deadlines.
• Ability to work independently while maintaining effective teamwork.
• Strong sense of responsibility, confidentiality, and professionalism.

Responsibilities

• Register claims accurately and promptly in the relevant claims systems.
• Update claim information and maintain accurate case records.
• Perform PCS claim registration and related system updates.
• Support Digital Claims (DC) updates and administrative processing activities.
• Track pending cases and follow up on outstanding requirements.
• Create Payment Vouchers (PV) in accordance with established procedures.
• Maintain payment-related trackers and supporting documentation.
• Monitor payment status and elevate exceptions where necessary.
• Perform document indexing, filing, scanning, and records management activities.
• Support data entry, data verification, and reconciliation exercises.
• Assist in preparing routine operational reports and management information.
• Highlight discrepancies, exceptions, or incomplete information to the relevant team members for follow-up.
• Manage and update operational trackers and monitoring tools.
• Support ad hoc projects, data consolidation exercises, and process improvement initiatives.
• Liaise with internal stakeholders on administrative matters as required.
• Undertake other administrative and operational duties as assigned by the Team Leader.

Skills

Attention to detail

Organizational skills

Communication (English & Bahasa Melayu

Multitasking

Independent work

Confidentiality

Tools

MS Office

Excel

Word

Outlook

Job description

Prudential plc in Kuala Lumpur is seeking an Administrative Support Specialist to join the Group Claims team. You will perform routine and standardized activities related to claims processing, payment administration, case tracking, and records management to support operational efficiency.

The role requires strong MS Office skills, attention to detail, and the ability to manage multiple tasks while maintaining confidentiality and professionalism in a busy environment.