GRIDSINI- Home Solar Telemarketing

ChargeSini; Seri Kembangan; Hybrid; MYR 26,000 - 39,000; Full time

Job summary

ChargeSini is seeking an energetic telemarketing professional in Malaysia to drive outbound calls and follow-ups for home solar installation services. You will identify interested homeowners, assess their needs, and generate qualified leads for the Solar BDE Team.

Strong communication in Bahasa Malaysia and English is required, with basic solar knowledge provided during training. You will maintain accurate activity logs, report progress, and collaborate closely with the Solar BDE Team to ensure

Qualifications

• Experience in telemarketing, telesales, customer service or lead generation is an advantage.
• Good communication and interpersonal skills.
• Able to communicate in Bahasa Malaysia and English; Mandarin is a plus.
• Comfortable making outbound calls and handling enquiries or objections.
• Basic knowledge of solar energy systems; training will be provided.
• Self-motivated, disciplined and target-oriented.
• Able to work independently and in a team.
• Basic computer literacy, including Excel or Google Sheets.

Responsibilities

• Conduct outbound calls and follow up with potential residential customers to introduce home solar installation services.
• Identify homeowners interested in solar panels and assess basic requirements.
• Explain general benefits of home solar solutions and potential bill savings.
• Generate and qualify sales leads and refer prospects to Solar BDE Team.
• Maintain records of customer interactions and lead status.
• Follow up with customers via phone, WhatsApp or approved channels.
• Collaborate with Solar BDE Team for lead handovers and engagement.
• Aim to meet KPIs related to outbound calls, qualified leads, and installations.
• Prepare daily and weekly telemarketing activity reports.
• Perform other duties as assigned by the reporting manager.

Skills

Telemarketing

Telesales

Lead generation

Customer service

Communication

Tools

Microsoft Excel

Google Sheets

Job description

Key Responsibilities

• Conduct outbound calls and follow up with potential residential customers to introduce home solar installation services.
• Identify homeowners who are interested in installing solar panels and assess their basic requirements.
• Explain the general benefits of home solar solutions, including potential electricity bill savings and long-term energy efficiency.
• Generate and qualify sales leads before referring interested prospects to the Solar BDE Team.
• Maintain accurate records of customer interactions, lead status and follow-up activities.
• Follow up with potential customers through phone calls, WhatsApp or other approved communication channels.
• Work closely with the Solar BDE Team to ensure smooth lead handovers and timely customer engagement.
• Achieve individual and team KPIs related to outbound calls, qualified leads and successful solar installations.
• Prepare daily and weekly telemarketing activity reports for management review.
• Perform other related duties as assigned by the reporting manager.

Job Requirement

• Previous experience in telemarketing, telesales, customer service or lead generation is an advantage.
• Good communication and interpersonal skills.
• Able to communicate confidently in Bahasa Malaysia and English. Mandarin will be an advantage.
• Comfortable making outbound calls and handling customer enquiries or objections.
• Basic knowledge of solar energy systems is an advantage; training will be provided.
• Self-motivated, disciplined and target-oriented.
• Able to work independently and collaboratively in a team.
• Basic computer literacy, including Microsoft Excel or Google Sheets.