Global Systems Support Specialist, M&E Tech Expert

StudentUniverse; Kuala Lumpur; On-site; MYR 50,000 - 80,000; Full time

Job summary

FCM Meetings & Events in Kuala Lumpur invites a Systems Support Specialist to own the administration of core M&E platforms, provide expert troubleshooting, and support global operations. You will partner with ETS and cross-functional teams to enable seamless system usage and continuous improvement.

The role requires 3+ years in a systems/technical support environment and familiarity with platforms like Qondor, Cvent, and EventsAir.

Qualifications

• Minimum 3 years in a systems support or technical support environment.
• Knowledge of Qondor, Cvent, or EventsAir is advantageous.
• Strong technical aptitude and systems fluency.
• Knowledge of system management, problem reporting, change management, and support tools.
• Excellent technical troubleshooting skills.
• Strong interpersonal and customer service skills.
• Excellent verbal and written communication skills.
• Ability to collaborate effectively with cross-functional teams.
• Experience supporting users across multiple locations.
• Desirable: Microsoft systems, communications or learning-related certifications/background.

Responsibilities

• Manage the day-to-day administration of M&E business systems, including user access, system availability, maintenance, and support.
• Configure and maintain system settings, permissions, templates, and workflows across multiple platforms.
• Conduct quarterly access audits to ensure permissions remain accurate, compliant, and aligned to business requirements.
• Coordinate technical support activities with external vendors and internal ETS teams.
• Act as the Subject Matter Expert for platforms including Qondor, Cvent, EventsAir, Event Workspace, AMGiNE, Venue Finder, M&E Backstage, and related reporting tools.
• Support system projects from requirements gathering through implementation and post-deployment optimisation.
• Partner with Finance Systems, Salesforce, and other technology teams to support integrations and system enhancements.
• Provide technical support, troubleshooting, and issue resolution for internal and external users.
• Manage escalations with third-party suppliers and oversee issues through to successful resolution.
• Deliver system onboarding, training, user guidance, and documentation.
• Maintain accurate system documentation, user guides, and standard operating procedures.
• Generate and analyse reports on system usage, compliance, trends, and adoption.
• Collaborate with operational leaders and stakeholders to identify opportunities for process improvement and automation.
• Stay informed on emerging technologies, best practices, and industry trends in system administration.
• Support global teams, including occasional out-of-hours escalations, system releases, and international communications.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Skills

System administration

Technical troubleshooting

Customer service

Cross-functional collaboration

Tools

Qondor

Cvent

EventsAir

AMGiNE

Job description

FCM Meetings & Events in Kuala Lumpur invites a Systems Support Specialist to own the administration of core M&E platforms, provide expert troubleshooting, and support global operations. You will partner with ETS and cross-functional teams to enable seamless system usage and continuous improvement.

The role requires 3+ years in a systems/technical support environment and familiarity with platforms like Qondor, Cvent, and EventsAir.