Global Supply Chain & Reverse Logistics Lead

Bytedance; Kulai; On-site; MYR 180,000 - 260,000; Full time

Job summary

ByteDance seeks a Supply Chain Manager in Malaysia to lead regional deployment and optimize global reverse logistics, RMA workflows, and supply chain processes. You will drive standardization, improve transparency, and strengthen cross-region collaboration to ensure operational stability in a fast-paced tech environment.

You will supervise end-to-end RMA, retrofit, refurbishment, and reverse logistics across Malaysia IDCs, influence hardware replacement cadence, and develop SOPs to enable

Qualifications

• Proven experience in global supply chain operations or related process management.
• Experience in reverse logistics, preferably decommissioning, retrofit and refurbishment.
• Knowledge of data center concepts and environments.
• Experience with process documentation, SOP development and system integration.
• Ability to lead initiatives from planning through execution with emphasis on results.
• Proficiency with supply chain management tools and systems (e.g., IMS, SCM systems).

Responsibilities

• Drive the new region deployment from 0 to 1, including RFQ management from an operations perspective.
• Lead end-to-end RMA and VR processes across Malaysia IDCs for seamless workflow and efficiency.
• Oversee self-warranty, retrofit, refurbishment and reverse logistics operations.
• Influence hardware replacement cadence and launch timing for data centers.
• Standardize processes and document controls to improve transparency and repeatability.
• Collaborate with cross-functional teams to optimize reverse logistics, spare parts, and inventory reconciliation.
• Develop and refine SOPs, guidelines, and control points for continuous improvement.
• Monitor key metrics on returns, inventory, and performance to drive actionable insights.
• Lead process improvement projects, system integration, and automation initiatives to reduce manual work.
• Facilitate stakeholder communication and training to ensure adherence to standards across regions.
• Support risk management by identifying gaps and proposing mitigations.

Skills

Supply chain operations

Reverse logistics

Leadership

Data center knowledge

Process documentation

SOP development

System integration

SCM tools

Tools

IMS

SCM systems

Job description

ByteDance seeks a Supply Chain Manager in Malaysia to lead regional deployment and optimize global reverse logistics, RMA workflows, and supply chain processes. You will drive standardization, improve transparency, and strengthen cross-region collaboration to ensure operational stability in a fast-paced tech environment.

You will supervise end-to-end RMA, retrofit, refurbishment, and reverse logistics across Malaysia IDCs, influence hardware replacement cadence, and develop SOPs to enable