Global Service Desk Analyst (Thai Speaker)

Mettler-Toledo International, Inc; Shah Alam; On-site; MYR 36,000 - 48,000; Full time

Benefits offered by this job

International exposure

Career development

Job summary

Mettler-Toledo International, Inc invites applications for an IT Support/Service Desk role in Shah Alam, Malaysia. You will be the single point of contact for employees, handling 1st and 2nd line support and resolving issues from software to hardware with Windows 10 and Office 365.

You will log calls in ServiceNow, meet SLA targets, and collaborate with global IT teams. Candidates should have a diploma or degree, IT interest, English and Thai communication, and hands-on experience with Microsoft

Qualifications

• Diploma or degree with IT interest and at least 1 year in service desk/tech support.
• Strong understanding of computer systems and mobile devices.
• Good knowledge of ITIL framework and Service Desk operations.
• Excellent English and Thai communication skills.
• Experience with Microsoft 365 and related services.

Responsibilities

• Serve as single point of contact for IT issues via calls and tickets.
• Provide 1st and 2nd level support from software to hardware.
• Log calls in ServiceNow and maintain SLA adherence.
• Coordinate with other IT teams for high-priority issues.
• Participate in on-call rotation.

Skills

Microsoft 365

Azure Active Directory

Exchange

Office 365

MS Teams

LAN

VPN

Wireless

Antivirus

Windows 10

Education

Diploma or Degree in IT/Computer

Tools

ServiceNow

Job description

About Mettler Toledo

METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.

Our Opening and Your Responsibilities

Responsibilities:

• Act as a single point of contact for phone calls and tickets from employees concerning IT issues and queries
• Provide 1st and 2nd level support - troubleshoot and resolve IT related problems form software to hardware, such as Microsoft Windows 10 and Microsoft Office 365, laptops, desktops, printers, mobile devices
• Handle IT support phone calls and tickets within SLA defined
• Log all phone calls in the Service Desk tool (ServiceNow)
• Ensure phone queue SLA are met
• Take ownership and coordinate with other IT support teams for high priority issues
• Escalate unresolved tickets to next level support teams
• Participate in on-call rotation to provide coverage when required.

What You Need to Succeed

Qualification / IT Know-How:

• Diploma or Degree in any discipline but with keen interest in IT/Computer with at least a year of Service Desk or Technical Support experience
• Good understanding of computer systems, mobile devices and tech products
• Advanced ability to gather, monitor and document data
• Understand the ITIL framework
• Excellent customer service skills
• Excellent verbal and written communication skills in English and Thai
• Good knowledge of Service Desk operations
• Required Skills: Microsoft 365, Azure Active Directory, Exchange, Office 365, MS Teams, LAN, VPN & Wireless, Antivirus, Windows 10.

Our Offer to You

• Internation exposure
• Career developement

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.